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Housing Project Manager, Brentwood Essex

  • Job reference: SJP175
  • Location: Brentwood, Essex
  • Job type: Temporary
  • Area of Expertise: Housing Support
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Job description: I am currently recruiting for a Housing Project Manager based in Brentwood, Essex. This is a full time role working 37 hours a week for up to 6 months.

The main purpose of the role is to enable service user independence and improve the overall life chances of households by leading a team delivering professional, high quality support services to customers.

Principal Accountabilities:

*Through effective and regular supervision, team meetings, performance management and coaching, develop the team's performance to achieve high levels of customer satisfaction.
*To ensure that customer independence and involvement are maximised through assessments, support plans and risk assessments that are well written, SMART, and completed within agreed timescales.
*Achieve and maintain excellent customer service, monitoring quality by direct observation of work with customers, seeking customer feedback, setting improvement plans and taking responsibility for resolving customer complaints.
*Demonstrate continuous improvement of team through appraisal process.
*Through coaching and supervision, ensure that identified risks are managed effectively and in line with organisational policy and procedures. This includes safe working practices, and risks to and from
service users / others who come into contact with the service.
*To assess team knowledge of safeguarding policies, procedure and understanding of roles/responsibilities.
*Monitor, review and put in place actions to ensure this knowledge is at an acceptable level and embedded into practice.
*To have detailed knowledge of internal and external quality standards, setting and monitoring objectives for the team to deliver measureable, evidenced support. Providing evidence of team performance to meet KPI's, LPI's and external validation standards.
*Manage an agreed budget for the team to deliver services, identifying and implementing value for money savings where possible. Taking responsibility to ensure that the team spend remains within budget at all times.
*To ensure that professional relationships of staff and volunteers with partner agencies are maintained, including monitoring work carried out in multi-agency settings. Act as an ambassador for the organisation to maintain positive relationships in the county.
*Take a lead role in operating the service Duty system, ensuring consistency across teams in terms of professional conduct, use of local procedures, systems and databases, and taking responsibility to promptly address performance in these areas, including acting as a 'subject expert' for the service.
*Carry out assessments, do joint visits/meetings with service users and provide cover during periods of staff absence.
*Deputise for the Service Manager, including taking responsibility for day to day decision making, responding to business need (e.g. inputting to bids, short notice information provision to external requests) and representing the service at external forums as agreed.

The ideal candidate will have :

*An understanding of leadership, and experience in leading others to achieve agreed outcomes
*Significant experience of working with diverse service users including those with a range of complex issues
*Strong empathy for customers and able to translate this to expectations for the team
*Experience of meeting internal and external quality standards
*Experience of managing areas of risk, including safeguarding
*Ability to organise own work and that of a team
*Ability to use IT systems and produce written work to high standards
*It would Desirable:
Understanding of contract compliance

If interested please call Sam at Service Care Solutions on 01772 208 966 or send your CV to samantha.park@servicecare.org.uk