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Housing resettlement officer

  • Job reference: AQIT619
  • Location: Dorking, Surrey
  • Job type: Permanent
  • Area of Expertise: Probation Service Officer
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Job description: I am currently recruiting for a housing resettlement officer to work in Surrey.

This is a permanent role however it might be that the right candidate starts as a temp to then go perm.

The role is to deliver face to face interventions and liaise with stakeholders both within custody and the community to support our service users to address their housing needs and reduce the likelihood of re offending.

Key Responsibilities

*Work closely with Responsible Officers in order to understand and respond to the specific and diverse housing needs of service users.
*Engage with actual and potential referral agencies, authorities and organisations including statutory and third sector agencies in order to facilitate relevant referrals to programmes / activities / services as required.
*Carry out timely initial face to face housing assessments
*Construct an effective housing resettlement plan based on an initial assessment of the service users' needs and abilities.
*Maintain contact on a regular basis with service users in accordance with the requirements of the service.
*Actively and collaboratively engage with service users in decisions that affect them, informing them of their procedural and representational rights
*Identify and maintain focus on achievement of the desired outcome for the service user from the service being delivered.
*Develop effective stakeholder relationships with appropriate external groups, agencies and authorities in order to support services users' housing needs and support requirements.
*To adhere at all times to probation and prison information security requirements and rules and to adhere to GDPR and information security requirements.
*Respond to internal or external complaints promptly, challenging any anti-social behaviour and reporting any risks.
*Meet individual performance targets and contribute towards meeting team performance targets in respect of the service.
*Promote the benefits of gaining qualifications and skills and the extent to which this may assist service users in their training and search for employment in partnership with the KSS CRC ETE team.

Skills and Experience

We are looking for someone with experience of group work and working with a variety of people who have experienced a range of social/personal difficulties.

Applicants must have:

*Knowledge and experience of the work of the Criminal Justice System.
*Highly effective interpersonal and communication skills
*Ability to establish and maintain effective working relationships.
*Ability to plan and conduct structured meetings with individuals or groups.
*Ability to contribute to the assessment and management of risk.
*Confident with the ability to exercise authority and reinforce boundaries in an appropriate manner.
*Ability to motivate others and facilitate learning in order to change attitudes and behaviour.
*Experience of delivering support services to complex and vulnerable groups

If this role is of interest to you, please contact Andy at Service Care Solutions on 01772 208968 or email