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Housing Scheme Manager

  • Job reference: LMCHAMUC01
  • Location: Hammersmith, London
  • Job type: All
  • Area of Expertise: Scheme Manager
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Job description:

A local charity who provide housing for older people are recruiting for a Scheme Manager to provide a housing management service, in one of their sheltered housing services in Hammersmith

The Role

The focus of this Housing Scheme Manager role is to provide a robust housing management service to the residents and will include the following tasks and responsibilities:

  • Deliver an effective customer focused housing management and support service working with multi-agency partners
  • Conduct assessments of risk and need and provide personalised support to residents.
  • Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement.
  • Work closely with other agencies to ensure residents are able to access a full range of services and support.
  • Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required.
  • Maintain Health and Safety requirements in accordance with Health and Safety policies and site-specific risk assessments. Undertaking checks as required. This includes the fire system, lifeline pull cord system and warden call system.
  • Actively promote and encourage resident involvement and participation, in liaison with other teams as required. Supporting residents to use online services where appropriate.
  • Assist the income management team in ensuring rental and service charge income is maximised and recovered.
  • Be proficient in the use of technology and competent in the use of Microsoft Office embracing new ways of working. Maximising the use of mobile technology to carry out day to day and targeted activities/campaigns.
  • Contribute to service improvement by actively putting forward ideas and contributing to team meetings and other events.



The Candidate

To be considered for this Housing Scheme Manager role, it is essential that you have previous experience providing a housing management service to residents of a sheltered housing service.

  • You will need to be IT literate to be able to use the systems in place and be empathetic towards the tenants.
  • You will need experience of multi-agency working as well as knowledge of care & support services, including relevant legislation and good practice
  • As this role is working with vulnerable people, it is essential that you have a clean DBS, ideally on the update service



The Package

This is a full-time, permanent Scheme Manager post, working 9-5 Monday to Friday. The role offers a salary of £29,643 and additional benefits include 28 days annual leave, plus bank holidays, pension contributions matched up to 8% and private healthcare coverage.



Referral Bonus

If this Housing Scheme Manager role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them.

If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

How to Apply

If you are interested in this Scheme Manager role, please send your CV lee . mc millan @ service care . org . uk or call me on 01 772 20 89 66 discuss the vacancy in more detail.

Also, if this Scheme Manager role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region