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Housing Solutions Officer

  • Job reference: 18491
  • Location: Nuneaton, Warwickshire
  • Job type: All
  • Area of Expertise: Homeless and Housing Options
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Job description: Housing Solutions Officer, Nuneaton
A local authority based in Warwickshire are recruiting for a Housing Solutions Officer to deliver an effective Housing Solutions service within Nuneaton.

The Role
The focus of this roles is to deliver an excellent Housing Solutions Service designed around customer requirements, and within the context of the principles set out by the Council for developing a stronger, safer, healthier and sustainable Borough.
You will be expected to deliver the Council's statutory obligations under the Housing Act 1996, Part VII, Homelessness Act 2002 and the Homelessness Reduction Act 2017.
Key tasks within the role will include:
-The delivery of core housing Solutions services with a "getting things done" ethos, including the following key tasks
-Preventing Homelessness
-Assisting in the management of the Housing Register and Allocation of homes through the choice based lettings system
-Developing and maintaining operational links with private sector landlords, lettings agencies and partners
-To determine and administer the requirements of the Homeless Reduction Act 2017, in its Prevention, Relief and Homeless duties
-To conduct an accurate assessment of customer's needs, the outcome of which is effectively communicated to them and is laid out in a Personal Housing and Wellbeing plan.
-To encourage customers to take all necessary steps to prevent homelessness occurring where possible
-To increase housing options and solutions for customers who are homeless or at risk of becoming homeless
-To liaise with the Landlord Liaison Officer, landlords and agents in setting up tenancy agreements and arranging rent in advance or deposit via the Council's prevention schemes.
-To work in an enhanced partnership way across the public sector, the voluntary, the community sector and with landlords to offer housing solution's and the most relevant support for the customer
-To keep accurate records of all cases using the IT infrastructure and procedures provided
-To be customer focussed acting as a problem solver when issues cross professional boundaries.
-To deliver training to partnership agencies about the Housing Solutions service
-Embrace service improvement in your team, contributing to the delivery and review of service standards, quality and performance targets in accordance with the Council's Service Delivery plans.
-To manage the rent account of those homeless customers placed into temporary accommodation
-To make placements in to temporary accommodation for those customers who are homeless, evidencing suitability by carrying out a risk assessment

The Candidate
To be successful within this role, you will require strong previous experience working in Homelessness, so housing options, solutions or prevention and have an excellent knowledge of the Housing Act 1996, Part VII, Homelessness Act 2002 and the Homelessness Reduction Act 2017.

The Contracts
This vacancy is for three months, working 37 hours per week.

Why work with Service Care Solutions?
-A specialist, dedicated Social Housing consultant offering single point of contact
-Excellent referral bonuses
-An exclusive range of Social Housing vacancies across the UK
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-Payroll service twice a week
-Ltd Co and PAYE payment options available
-Frequent notifications for upcoming opportunities via text and email
-Loyalty schemes / bonuses
-DBS disclosures provided via fast track online services free of charge.
-£250 referral bonus if you refer a successful candidate and they complete a probationary period

How to Apply:
To apply for this position, please send your CV directly to
You can also chat to Lee about the role on 01772 208 966 or via LinkedIn…