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Housing Solutions Support Assistant

  • Job reference: 17586
  • Location: Worthing, West Sussex
  • Job type: All
  • Area of Expertise: Homeless and Housing Options
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Job description: Housing Solutions Support Assistant, Worthing
A local authority in East Sussex are recruiting for FOUR Housing Support Assistants to work within their Housing Solutions team on six month contracts, to support single people and families at risk of homelessness by providing advice, assistance and housing options on a proactive basis to enable people to make informed decisions and prevent them from becoming homeless.

The Role
The focus of these roles are to support single homeless individuals at risk of homelessness and help them maintain their current tenancies, or get back I to tenancies. This will be achieved via the following means:
-To provide appropriate confidential and impartial face to face advice and assistance to households at risk of homelessness to enable them to consider prevention solutions.
-Carry out holistic assessments in line with the Homeless Reduction Act 2018 to identify the housing and support needs of an applicant and each member of their household and, through consultation and agreement with the household (and, where appropriate, other services), devise and implement suitable personal housing plans to ensure that identified needs are met
-To assess if any duty is owed to presenting household and to establish dates and diarise the timetable to meet these duties in respect of the Homeless Reduction Act 2018. To provide advice about the Council's housing register including advice to people who are not eligible to join the Council's housing register.
-To intervene in landlord and tenant disputes in the private sector with the object of preventing evictions and homelessness.
-As part of the Housing Solutions team respond to all written, telephone and online enquiries relating to households at risk of homelessness.
-To analyse income and expenditure data and complete thorough financial assessments of clients circumstances to establish available options. To liaise with the Councils Accommodation Team and letting agents to secure accommodation in the private rented sector where suitable.
-To ensure that an accurate, comprehensive record is kept of all interviews, visits, meetings, telephone calls and follow-up action (and that files are maintained to a high standard) in accordance with the Council's policies and procedures and in order to assist monitoring, decision-making and effective case management.
-To log customer enquiries on the Council's internal housing system, scanning and indexing of related documents and complete detailed notes and reports on case files.
-To attend appropriate training sessions surrounding homelessness, welfare reform and legislation changes affecting the role and options available to applicants.

The Candidate
To be successful in this role, you will require knowledge of the upcoming HOMELESS REDUCTION ACT 2018 and have previously worked within housing options, or be highly experienced in providing support to those at risk of homelessness.

The Contract
These are full time vacancies on six month contracts.

Why work with Service Care Solutions?
-A specialist, dedicated Social Housing consultant offering single point of contact
-Excellent referral bonuses
-An exclusive range of Social Housing vacancies across the UK
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-Payroll service twice a week
-Ltd Co and PAYE payment options available
-Frequent notifications for upcoming opportunities via text and email
-Loyalty schemes / bonuses
-DBS disclosures provided via fast track online services free of charge.
-£250 referral bonus if you refer a successful candidate and they complete a probationary period

How to Apply:
To apply for this position, please send your CV directly to
You can also chat to Lee about the role on 01772 208 966 or via LinkedIn…