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Housing Support Worker - Ipswich (Fadleigh)

  • Job reference: LMCMETSUF1
  • Location: Hadleigh, Suffolk
  • Job type: All
  • Area of Expertise: Sheltered Housing
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Job description: One of the UK's largest housing association is recruiting for a Housing Support Worker, on a 19-hour contract, to provide care and support service to customers in the Ipswich area. To work flexibly to ensure individual needs are met while maximising independence, choice, dignity, privacy and well-being.

The Role
This role will include the following tasks and responsibilities:
*Work with customers to develop, review and update of care and support plans and risk assessments
*Deliver care and support in line with care and support plans and risk assessments.
*Encourage and support customers to establish and maintain positive relationships with their family and friends and engage in activities which help them to achieve their personal goals.
*Provide support and practical assistance to customers around benefits, budgeting, paying bills and accessing appropriate services, including some housing management.
*Provide social and emotional support to customers
*Promote self-advocacy and act as the customers' advocate where appropriate.
*Be aware of customers' wellbeing, safety and state of health, reporting any concerns.
*Provide assistance with the personal care and support needs of customers as identified in their care and support plan.
*To provide care and support that is appropriate to the age, gender, disability, race, religion and sexuality of the customer to enhance their quality of life and independence.
*Ensure all necessary records are accurate and up to date.
*Prompt, administer, enable and monitor customers in taking prescribed medication as recorded in care & support plans, recording as appropriate.
*Prompt and assist with the ordering and safe storage of medication.
*Work collaboratively with colleagues in other teams to improve service effectiveness and deliver a positive customer experience.
*Support, coach and supervise Care and Support Workers and apprentices as appropriate.
*Contribute to and work as part of a team, including providing cover for absent colleagues.
*Encourage and enable customers to be involved in shaping the service and its offering and their own care and support provision and participate in customer consultation in line with organisational strategy.
*Proactively deal with enquiries from family members, social workers and health professionals.

The Candidate
To be considered for this role, it is essential that you have experience of working with people with complex needs and experience in supporting behaviours that challenge the service, ideally within a housing context, as well as the following skills and experience:
*Experience of providing care and support to vulnerable people (voluntary experience also qualifies)
*Understanding of the needs of vulnerable people
*Knowledge of health & safety issues relating to care and support of vulnerable people
*Availability for working unsocial hours, weekends and public holidays on a rota basis
*On-call service and sleep ins where appropriate
*Ability to work using own initiative and as a member of a team
*Ability to undertake moving and handling tasks
*Level 3 Diploma in Health and Social Care related subject area or equivalent, or a willingness to undertake Diploma training
*Knowledge and understanding of relevant legislation
*Knowledge of the welfare benefits system
*Understanding of the principals of outcome focused support planning

The Contract
This is an ongoing contract working 19 hours per week on a rota basis, which includes weekends. The shifts will include:
*8am-8pm
*9am-8pm
*8am-2pm
*2pm-8pm
*2pm-Sleep in to 9am

How Apply
To apply for this role, please send your CV Lee McMillan at Service Care Solutions via lee . mc millan @ service care . org . uk. You can also call Lee on 01772 208 966 discuss the role in more detail.