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Housing Support Worker - Wycombe

  • Job reference: 23561
  • Location: High Wycombe, Buckinghamshire
  • Job type: Temporary
  • Area of Expertise: Sheltered Housing
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Job description: A national housing association are recruiting for a Support worker to join their team and assist in the provision of a housing and support service for their vulnerable clients on an initial 3-month contract in Wycombe.

The Role
The focus of this role is to provide a professional support service for housing service users, this will involve the following tasks and responsibilities:
*Act as an initial point of reference on the phone, or in a reception area as required.
*Assist in the provision of a comprehensive housing management and support service, including working with tenancy agreements and collecting rents and charges.
*Carry out day to day office administrative functions to ensure that all records and files are maintained and held securely and that the confidentiality of information is upheld.
*Have an awareness of the clients support needs, working, under direction, supporting clients to help them achieve their agreed outcomes.
*Contribute to the formulation and delivery of person centred support plans.
*Assisting clients with day-to-day support and tenancy issues.
*Using IT systems appropriately including adding updates to the Support Database.
*Advises management promptly of any signs of problems or concerns about a client.
*Recognises signs of distress in clients and identifies ways to reduce this.
*To correspond and liaise as necessary with external agencies on behalf of clients.
*Report repairs and maintenance needs behalf of the client following agreed procedures.
*Work in line with, monitor and report any discrepancies in health and safety standards within schemes.
*Address and report any issues of anti-social behaviour to a senior staff member.

The Candidate
To be considered for this role, it is essential that you have prior experience in a housing management and providing support within a housing setting.

The Contract
This is a full time role, working 36.25 hours per week for an initial 3-month contract.

How to Apply
To apply for this role, please send your CV to Lee McMillan at Service Care Solutions via lee . mc millan @ service care . org . uk. You can also call Lee on 01772 208 966 to discuss the role in more detail.