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ICT Field Support Officer (Police)

  • Job reference: RG/229
  • Location: Weymouth, Dorset
  • Job type: All
  • Area of Expertise: Police
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Job description: Service Care Solutions are recruiting for an ICT Field Support Officer to work for a client in Winfrith, Dorset.

The primary responsibility of the role will include installation, relocation, upgrade, fault-finding, support and repair service at police and partner locations throughout the Alliance, ensuring the best possible performance, reliability and security is achieved.

Key Responsibilities:
*Provision and support of the Alliance ICT Field Support services; IT and Communications equipment; hardware, software and ancillaries. Ensuring that they perform to agreed Force standards and service levels.
*Integrate new hardware, systems, services and processes to support the police service's objectives and performance and to promote improved public service and confidence.
*Assist in the testing and implementation of hardware, software and ancillaries as required by the business
*To ensure that agreed best practices and procedures are followed and that all work is to the required standard and fully documented.
*Integrate new hardware, systems, services and processes to support the police service's objectives and performance and to promote improved public service and confidence.
*Assist in the testing and implementation of hardware, software and ancillaries as required by the business

Essential Criteria:
*Demonstrable ability to provide and support IT and Communication equipment; hardware, software and ancillaries Proven commitment to providing exceptional customer service
*Proven ability to work unsupervised, to demanding timescales and as part of a team
*Experience of working in a user-focused ICT service delivery environment
*Experience of remaining calm and methodical in an environment of conflicting deadlines together with the ability to adapt to changing demands and conditions and handle multiple issues simultaneously
*Proven ability to administer ICT equipment, systems and applications within a large geographically distributed organisation utilising physical and mobile networks, ideally in a complex environment.
*ICT Security awareness, including firewalls, anti-virus, end-point control and other protection services
*Understanding of legal issues relating to ICT Dept. - Data Protection Act, Computer Misuse Act
*A full valid UK driving licence or the ability to travel around the Alliance

Please Note: As this is a role with the Police, the successful candidate will be subject to Vetting, therefore candidates must have resided in the UK for the last 5 years.

It would be advantageous to have worked in the public sector previously and have a DBS/CRB dated within the last 3 years.

If you are interested in this vacancy, please ring 01772 208962 and ask to speak to Becci Grime.