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Income Management Assistant

  • Job reference: ASR021
  • Location: Skelmersdale, Lancashire
  • Job type: Temporary
  • Area of Expertise: Administration Services
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Job description: Job Title: Income Management Assistant
Location: Skelmersdale
Hours: Full Time
Contract: Temporary 2 Months+

A Location Authority in Skelmersdale are looking to recruit an Income Management Assistant. The main duties of the post are to maximise income collection and minimise rent arrears and to provide a customer focused income recovery and advice service to Council tenants.

Early intervention at a low level of debt is important to ensure that debts do not become unmanageable and this role ensures that the first contact is made when a payment is not made on an account.

The post holder is required to provide support and advice to those in arrears, understand an individual's financial circumstances and refer to money advisors ensuring tenants understand the process of making a claim for housing costs through Universal Credit.

The post holder ensures that early legal action is taken when persistent non- payment continues.

Communication skills and the ability to liaise effectively with Housing Benefit and the DWP is key to providing this service in addition to optimising the use of the discretionary housing payments for those who are eligible and to mitigate levels of debt by making referrals to Money advice.

If you would like to apply for this role please send your CV to Ashlee . Ryan @servicecare .org.uk (remove spaces) or give me a ring on 0 1 7 7 2 2 0 8 9 6 6.