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Income Management Assistant

  • Job reference: jt0070
  • Location: Skelmersdale, Lancashire
  • Job type: Temporary
  • Area of Expertise: Letting
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Job description: Income Management Assistant, Skelmersdale
We are looking for an Income Management Assistant to fill a temporary role in Skelmersdale for a Local Authority. The individual we are looking to recruit would work as part of a specialist team to provide a high quality responsive rent recovery and income management service.

The Role
Your key duties within the role will include:
-To deliver a proactive and professional service and work with the Income Management Officers, Financial Inclusion Officer and Money Advisors to support tenants through the welfare reform changes (where required, signposting tenants to other support agencies to maximise income and minimise debt).
-On a daily basis; monitor, initiate, and carry out rent arrears recovery in accordance with policy and as directed by the Senior Income Recovery Officer;
-Make payment arrangements with customers to discharge their debts and monitor that the arrangements are adhered to;
-Deal with enquiries from tenants regarding their rent accounts and instigate appropriate action, including referrals and signposting to other relevant support agencies;
-Keep accurate records of recovery actions and activities including updating of QL and any IT systems and paper records concerning the account, payment methods and contact details;
-Provide rent account information and reference requests to other Council services and outside agencies where authority is held;
-Prepare overpayment and write off schedules for approval by the Service Manager;
-Assist the Senior Income Recovery Officer in the processing of direct debit payments, standing orders and taking payments when required;
-Deal with customer enquiries, taking payments, providing advice on payment methods, balances and referring to Money Advisors when required;

The Candidate
The ideal candidate will:
-Have a good understanding of income management and rent recovery
-Have the skills to negotiate and make payment agreements
-Knowledge of the social housing sector
The Contract
This contract is running from the 27/05 to 28/06, 36 hours per week, 9.5.

Why work with Service Care Solutions?
-An exclusive range of Social Housing vacancies across the UK
-Free DBS processing
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-Frequent notifications for upcoming opportunities via text and email
-£250 referral bonus if you refer a successful candidate and they complete a probationary period

How to Apply
If you wish to apply for the role, please send over a copy of your CV to Jason Thomas at Service Care Solutions (Jason. thomas @ service care. org .uk) or feel free to call Jason on 01772 208 966.