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Income Management- West London ( Graduates )

  • Job reference: SHAB10000000
  • Location: West London
  • Job type: Temporary
  • Area of Expertise: Homeless and Housing Options
Job description: Income Management Officer, West London. Service Care Solutions is currently recruiting for an Income Management Officer.

Note- applications from newly qualified or graduates would be considered.

This role is designed for employees in their first housing job. An employee at this level will undertake the full range of duties but under closer supervision from more senior staff. They will be expected to take responsibility for straightforward tasks but look to more senior staff for advice regarding more complex work. There will be an emphasis on training and development and an employee would not normally be expected to remain at this level for more than two years after reaching the top of the grade with faster progression being the norm.

Purpose of the job role:

Regardless of the tenure type, to undertake timely and robust recovery action to prevent arrears and maximise income; and to work collaboratively with colleagues in the team, to ensure prompt escalation, legal or other recovery action is identified and action ed as necessary.

To understand the rules for welfare benefit and the principles of income maximisation and to support tenants to improve their financial and digital capabilities, promoting and assisting them with the take up and use of these services irrespective of tenure. Make referrals for tenants to internal services and external agencies to secure the best financial outcomes for them and the organisation.

To understand and fully utilise mobile and digital technologies, supporting tenants by home visits where necessary especially prior to any legal actions (including eviction) in order to improve their financial / digital capabilities, raise their awareness, and so maximise income and sustain tenancies

If you are interested in this role then please feel free to call Adam on 01772 208966 or email your CV