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Income Officer

  • Job reference: 17260
  • Location: Bournemouth, Dorset
  • Job type: Temporary
  • Area of Expertise: Housing Professionals
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Job description: Housing Income Officer, Bournemouth
A local authority on the South Coast are recruiting for an income officer to provide a comprehensive rent and arrears management service to tenants across the Bournemouth area.

The Role
The key focus of the role is to be responsible for maximising income through the effective recovery of rent arrears and provision of a proactive and efficient service. This will primarily include the management of arrears cases, providing rent and arrears advice and liaising with tenants regarding the implications of welfare reform. You will also be attending court and working with external agencies, and seeking Notice of Seeking Possession and Evictions through HM Courts.
Other daily tasks and responsibilities will include:
-To control the recovery of current rent arrears through correspondence, home visits, telephone calls and face to face interviews in order to make repayment arrangements.
-To prepare and serve notices in order to initiate legal action against tenants for non-payment of rent
-To prepare Court papers ensuring compliance with the Rent Arrears Pre-action Protocol
-To the Council at County Court in rent arrears possession cases and applications to suspend warrants
-To prepare reports for approval of the Senior Income Management Officer for the application of a Warrant for Possession.
-To notify the CMHT on all cases where an application is made for a Warrant of Possession in accordance with the Joint Protocol with CMHT. To manage the case as appropriate in relation to the relevant mental health issue.
-To liaise with the County Court Bailiffs and to attend evictions.
-Provide welfare benefits information and assistance to tenants with a view to maximising tenant's income.
-Provide information on debt advice and assistance to tenants with a view to reducing rent arrears and other debt problems.
-To work in partnership with internal and external agencies including the Housing Benefit department, Citizens Advice Bureau, Police, Shelter, LGO, Residents groups and other appropriate agencies
-To help develop and deliver team plans and individual targets and positively contribute to improvement activity and projects providing information where necessary
-To ensure up-to-date and accurate information is maintained on all IT and other information systems, including being fully conversant with Northgate Customer Services and Rent Module
-To be able to identify fraudulent Housing Benefit claims and act appropriately.

The Candidate
To be successful within this role, you will ideally be CIH qualified. It is essential that you have previous working experience of offering tenants debt counselling, welfare benefit and financial inclusion advice, and, and any experience working in local government, carrying out home visits to the public or previous experience in the management of tenants' subject to court orders, including attending court hearings relating to possession proceedings, will be beneficial to your application.

The Contract
This is full time role on an initial 4 month contract with a chance of being extended further.

Why work with Service Care Solutions?
-A specialist, dedicated Social Housing consultant offering single point of contact
-An exclusive range of Social Housing vacancies across the UK
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-Frequent notifications for upcoming opportunities via text and email
-DBS disclosures provided via fast track online services free of charge.
-£250 referral bonus if you refer a successful candidate and they complete a probationary period

How to Apply:
To apply for this position, please send your CV directly to
You can also chat to Lee about the role on 01772 208 966 or via LinkedIn…