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Income Officer

  • Job reference: 20741
  • Location: Nuneaton, Warwickshire
  • Job type: All
  • Area of Expertise: Housing Professionals
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Job description: Income Recovery Officer, Nuneaton
A local authority in Nuneaton are recruiting for an Income Recovery Officer to deal with the effective recovery of any amounts outstanding to the authority including, Housing Income, Council Tax, Non Domestic Rates, Housing Benefit Overpayments and Sundry Debts in order to maximise income to the Council

The Role
The focus of this role is to reduce arrears and maximise income to the Council, this will include the following tasks and responsibilities:
*To process Council Tax and Non Domestic Rate debt making a decision on the appropriate course of action in relation to the debt taking into account the individual circumstances of the debtor.
*Process Housing Benefit Overpayments and Sundry Debts making a decision on the appropriate course of action in relation to the debt taking into account the individual circumstances of the debtor.
*Process Housing Income debt from the issue of reminder (or equivalent notice) making a decision on the appropriate course of action in relation to the debt taking into account the individual circumstances of the debtor.
*Process and monitor arrangements, attachments to benefits and attachments to earnings taking the appropriate action where necessary.
*Assist the Revenues Team Leader - Recovery and Revenues Service Manager in establishing and implementing procedures, standards, targets and new initiatives.
*To take the necessary action to trace debtors that have left with no forwarding address and update accounts as appropriate. Where necessary arrange for any write off action to be processed.
*Refer cases to enforcement agent/debt collection agent as required.
*To carry out the appropriate checks and make referrals as necessary with regard to cases that will be sent to enforcement or collection agents.
*Take the necessary action to deal with complex enquiries and respond in writing, on the telephone or face to face as appropriate.
*Have a working knowledge of the computer system and be aware of the impact the inputting of information has on other systems.
*Liaise with other sections of the Council, enforcement/collection agents and other outside bodies as required.
*Take the appropriate action to prepare court cases for Housing Rent, Council Tax, Non Domestic Rate, Sundry Debt and Housing Benefit Overpayment.
*To have an awareness of issues and vulnerabilities of residents and make referrals as needed e.g. debt advice, child protection, drug & alcohol misuse, etc. and to take an holistic view with regard to debt recovery.

The Candidate
To be considered for this role, you will require the following skills and experience:
*Recent and relevant experience of working in Local Taxation or Debt Collection environment.
*Recent and relevant work in an office environment with computer and manual records.
*Knowledge of Local Taxation and/or a Debtors Computer system.
*Experience of housing management duties.
*Is required to hold a qualification at NVQ Level two on the National Qualifications Framework.
*Good Communication skills.
*Knowledge of Local Taxation legislation and Landlord & Tenant Law including all relevant Housing Acts.
*Ability to compose non - standard letters.
*Good Level of Numeracy and literacy.
*Proficiency in using computers i.e. Inputting and processing data.

The Contract
This is a full time role, working 37 hours per week, on a temporary contract running until the end of September 2019, though this may be extended.

How to Apply
To apply for this role, please send your CV to Lee McMillan at Service Care Solutions via lee . mc millan @ service care . org . uk - you can also call Lee on 01772 208 966 to discuss the role in more detail.