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Income Recovery Officer

  • Job reference: ASR014
  • Location: Gosport, Hampshire
  • Job type: Temporary
  • Area of Expertise: Housing Professionals
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Job description: Job Title: Income Recovery Officer
Location: Gosport
Hours: Full Time 37 Hours Mon-Fri
Contract: Temp 3 Months

A Local Authority in Gosport are looking to recruit an Income Recovery Officer who will be based within the accommodation & lettings team and will be responsible for maximising rental income & minimising debt for approximately 140 temporary accommodation properties. A key element of this role is to provide advice & support when needed to enable people to solve problems and cope to stay in their homes. You will do this by engaging with customers to understand their circumstances and identity the barriers that prevent them meeting their responsibilities as a tenant.
This is a full time role based in Housing Needs & Advice in the Town Hall. There is a requirement to undertake home visits when the need arises to fully engage with customers.

The Candidate
To be considered for this role you must;

*Have a general understanding of rental income collection and debt recovery.

*Have experience of dealing with people in a challenging front line service.

*Be confident and assertive, able to ask the right questions in the right way to uncover the facts. They must be able to manage customers' expectations and have the ability to challenge and say no when appropriate.

*Ideally have an awareness of the reasons why people become homeless, and the issues facing vulnerable client groups.

*Be a strong verbal communicator who can provide clear and effective advice to the customer to ensure that they understand their responsibilities and the consequences of their decisions. You will also be required to liaise with other departments within the council and externally.

To apply for this role please send your CV to Ashlee . Ryan @ ServiceCare .org .uk (Remove the spaces) or give me a ring on 0 1 7 7 2 2 0 8 9 6 6.