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Information Guide

  • Job reference: IGSBW
  • Location: Swindon, Wiltshire
  • Job type: Temporary
  • Area of Expertise: Unqualified Social Work
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Job description: Information Guide needed for Swindon Borough Council, £9.54 ltd an hour

Start Date- ASAP
Contract End date- 3 months (chance of extension)
Hours per week - 37
Pay rate - £9.54 ltd an hour

Job Description
To support the residents of Swindon Borough in accessing the many services provided by the council, supporting them to help themselves wherever possible. To deliver an ever evolving support service whereby we encourage and support customer to access information for themselves; adopting a digital first approach.
Understanding the customers' needs and signposting to relevant support services either inside or outside of the Council. IE signing them in for Job Interview or signposting them to the Harbor Project/CAB etc.
Giving information on Council Services where it's not available by another means, escalating queries and requests for work to the relevant service area.

Experience Required
*GCSE level or equivalent or work experience
*Looking for Contact Centre experience. Front facing customer service would also be preferable.

If you are interested please call Jemma Molloy on 01772 208964 or email me your CV - jemma.molloy@servicecare.org.uk

If this role isn't right for you, but you know someone who would fit perfectly to our engaged and devoted team and you refer them, you will receive a referral bonus of £250.

The benefits of working with SCS;
* A specialist, dedicated Social Work consultant offering single point of contact
* Exceptional referral bonuses - £250 per referral placed in to work!
* An extensive & exclusive range of Social Work vacancies across the UK
* Nationwide provider Social Work staff to over 200 local authorities.
* Payroll service twice a week.
* Ltd and PAYE payment options available.
* Annual training budget of up to £250 and continued online CPD training.
* Excellent Annual Loyalty schemes / bonuses.
* DBS disclosures provided via fast track online services free of charge.