IT Infrastructure, Infrastructure, Server, networking, firewalls, CCNP, Office 365
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Infrastructure Specialist - York

  • Job reference: AQIT361
  • Location: York, North Yorkshire
  • Job type: Permanent
  • Area of Expertise: IT
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Job description: My client, a leader in information security, are looking for a specialist in IT infrastructure to join their team on a permanent basis.

My client are a Value Added IT Reseller, who offer a comprehensive portfolio of IT software, hardware, services and training. They have an in-house professional services team who enable the delivery of a comprehensive and innovative range of IT solutions to suit a range of goals.

Candidates will act as a Technical Specialist in infrastructure technologies, providing advice, design, delivery and support to my clients customers and their hosted and managed services.

Candidates will need a broad range of skills and knowledge of infrastructure technologies including server technologies, networking, virtualisation, firewalls and security technologies. Excellent customer-facing skills, and ability to fit well into the team - looking for a real people's person with a minimum 3 years experience in a 2nd/3rd line/consultancy role.


To carry out a varied selection of duties including, but not limited to:

* Technical consultancy and implementation work, on customer sites, for managed services and for hosted services.
* Assisting Sales staff in identifying and qualifying opportunities.
* Providing technical pre-sales support by attending meetings, conference calls, providing technical web demonstrations and in any other way required.
* Technical scoping of customer requirements.
* Creating high and low level technical documentation for customer consultancy engagements.
* 3rd line technical support for relevant SBL services.
* Provide in-house solution and product training to SBL staff.
* Maintain qualifications in a core set of IT infrastructure products enabling SBL to offer infrastructure consultancy and support services to its customers.

Skills / Experience Required:

* Extensive knowledge in a broad range of infrastructure technologies including server technologies, networking, virtualisation, firewalls and security technologies.
* Should hold or have held a professional IT qualification e.g. MCSE, VCP or CCNP
* Minimum 3 years experience in a 2nd/3rd line/consultancy role
* Ability to understand complex technical concepts
* Ability to learn and absorb new skills and technologies
* Strong customer facing skills
* Excellent communication skills both written and verbal
* Able to create high quality technical documentation

Desirable Knowledge/Qualifications

* Shared Storage Technologies
* Data Centre Virtualisation
* Microsoft O365
* Cloud Technologies
* Advanced Networking
* Firewalls
* IT Security products
* Any vendor qualifications would be advantageous


* 'Hands on' approach and a willingness to learn
* Enthusiastic and motivated
* Ability to prioritise
* Attention to detail
* Team player
* Able to work on own initiative

If you are interested in this role, please call Andy at Service Care Solutions on 01772 208958 or email