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Interim Head Of Income Services- Midlands

  • Job reference: SHAB50000
  • Location: Birmingham
  • Job type: Temporary
  • Area of Expertise: Housing Professionals
Job description: Interim Head if Income Services, Birmingham. Service Care Solutions is currently recruiting for a Head Of Income Services based in Birmingham.

Person Specification

Essential Criteria
*Experience of leading a complex income service within a similar organisation

*Experience of driving performance improvement within income collection services

*Experience of leading income collection teams based in a call centre or shared service centre environment

*Excellent numeracy skills

*Extensive evidenced knowledge of debt collection compliance requirements

Purpose of the role
The role will provide leadership, direction and strategy across the three subsidiary collection services and will liaise closely with later arrears management stage leads based within the front line housing service. The role will assess current approaches to maximising income collection performance and the robustness of the wider strategy to mitigate against key imminent welfare reform risks.
In addition to day to day management, the role will be asked to undertake a review of current methods of collection, resourcing, capacity and collection strategy and will be the income subject matter expert within a wider lean service review of the end to end income process across the Group.
The role will be managed on a day to day basis by the Assistant Director of Customer Services. The strategic elements of the role, particularly the development of recommendations for improvement of the end to end income service will report directly to the Chief Operating Officer.

If you are interested in the role then please call Adam on 01772 208966 or email your CV to adam.benouaich@servicecare.org.uk.