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Investigation Resolution Centre Resolver

  • Job reference: LO/04
  • Location: Plymouth, Devon
  • Job type: All
  • Area of Expertise: Administration Services
Closes in:
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Job description: Key Requirements:
* Demonstrable experience of listening and communicating effectively, verbally and in writing, to a diverse range of individuals, demonstrating empathy whilst working under pressure;
* An understanding of Management of Police Information and the Criminal Procedures and Investigation Act 1996;
* Demonstrable ability to collate a range of information to make effective decisions
* Experience in the use of Microsoft Office tools with the ability learn and navigate bespoke IT systems

The ideal candidate will have:
* Respect for race and diversity: The candidate will consider and shows respect for the opinions, circumstances and feelings of colleagues and members of the public, no matter what their race, religion, position, background, circumstances, status or appearance
* Team work ethic: The candidate can develop strong working relationships inside and outside the team to achieve common goals. Breaks down barriers between groups and involves others in discussions and decisions.
* Effective communication skills: The candidate communicates ideas and information effectively, both verbally and in writing. Uses language and a style of communication that is appropriate to the situation and people being addressed. Makes sure that others understand what is going on.
* Community and customer focus at all times: The candidate focuses on the customer and provides a high-quality service that is tailored to meet their individual needs. Understands the communities that are served and shows an active commitment to policing that reflects their needs and concerns.