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IT Analyst

  • Job reference: 3IT
  • Location: Essex
  • Job type: Temporary
  • Area of Expertise: IT
Closes in:
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Job description: Service Care Solutions are recruiting for a IT Analyst to work a temp agency contract within the NHS. The role is home based however, you will need to travel to Thurrock for training.

Contract
3 months on going
Pay £15.00Ltd (equiv to £12.27PAYE)
The role is inside IR35, you will be paid via an umbrella company weekly.

Job Role
To provide a professional interface for our customers and users to ensure high quality services and resolution of IT related incidents as quickly as possible.

Entering of all incidents into the Service Desk Service Management Systems, ensuring information is processed in a timely, accurate manor in line with departmental processes.

Provide a 1st and 2nd line support service to internal customers (users) via telephone, email and remote sessions. Providing guidance from initial contact through to resolution and closure by handling and responding to enquiries, which may at times be complex for non IM&T Staff.

Support the IT Team Leader in providing timely, accurate records for analytical reporting of the overall performance of the Service Desk.

Responsibilities
*To record all incidents and service requests in order to provide good data for Incident and Problem Management
*To restore normal service to the internal customer as quickly as possible, following diagnoses of the incident or service request.
*Using initiative to resolve incidents, seeking advice as required in line with departmental policies and procedures
*To identify, record and report against non-trust items against which internal customers request service
*To monitor and track all incidents, assigning the correct priority to incidents and escalation to the relevant area as priorities change.
*To offer general guidance and advice to internal customers, which at times may be seen as complex for non IM&T Staff.

If this roles sounds of interest please do send your CV to andrew.wiles@servicecare.org.uk