IT Assistant, Windows, Microsoft Office, Desktop hardware, office admin, office support
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IT Assistant - Lincolnshire

  • Job reference: AQIT370
  • Location: Lincolnshire
  • Job type: Permanent
  • Area of Expertise: IT
Job description: My client, a successful law firm, are currently looking for an IT Assistant to join them on a permanent basis in Lincolnshire.

My client are a commercial law firm who have been established for over 60 years, they are currently in the top 200 law firms in the UK and have several offices in the area. Due to company growth, my client are seeking an in office IT assistant who can grow within the company.

This is a very junior role which will involve not only IT assistant duties, but also general office duties. Please see the full details below.

IT Duties:

Personally taking a hands on approach to operational administration and IT related duties,

* Allocate pool IT equipment, keeping records of where items are at any specific time
* Set up and test all new users, deal with movers and changes and leavers
* Support calls escalated via the helpdesk where hands on is required
* Proactive support / floor walks / lunch & learn / top tips
* Liaison with IT support
1. Training requests and bookings
2. Daily progress on supports calls
3. Incidents and escalations
4. Logging and progressing support calls on behalf of users
* Set up and support AV facilities
* Mobile device admin & support
* Daily checks (printers, routine reports including replenishing paper stocks each morning)
* Routine inspections
* Liaison to ensure effective implementation of new projects / system updates
* Testing new applications

General office duties:

* Provide switchboard / reception cover at times of annual leave/sickness
* Ensure meeting rooms are cleared and tidy prior to and after meetings
* Provide refreshments for clients and meetings as required
* Undertake routine and regular maintenance tasks such as heating and cooling settings
* Assist with fire alarm checks and carry out monthly emergency lighting checks
* Assist with moving files and boxes between departments
* Collect outgoing mail and DX from the designated collection points at set times, weigh, frank / stamp and place in relevant trays, pack relevant mail bags, keep franking machine in credit
* Distribute correspondence
* Arrange travel and accommodation bookings
* Telephone hearing and conference set-up
* File archiving in SOS
* Retrieving files and subsequently returning them to outside storage
* Office advanced diaries
* Any other reasonable request by members of staff

Skills and experience:

* Good IT skills (Windows, Microsoft office, Desktop, PCs
* Experience of IT support
* Excellent organisational skills
* Ability to prioritise and organise resources to get things done
* Experience of working in a professional organisation
* Experience of working in an internal customer facing role
* Evidence of a 'can do attitude' and good work ethic
* Experience of working in a team
* Evidence of problem solving skills and ability to work under pressure
* Excellent communication skills both written and verbal.

Providing my clients staff and clients with outstanding customer care is an integral part of their business. Their Operations Team are responsible for managing the expectations of colleagues and customers; they do this by a combination of behind the scenes priorities which contributes to the smooth day to day running of the business. This position demands a very physical approach and often involves a multitude of tasks to be carried out in one day.

The role is very varied in terms of responsibilities, ranging from administration and reception work to facility & IT related duties.

If you are interested in this role, please contact Andy at Service Care Solutions on 01772 208958 or email andrew.quinney@servicecare.org.uk