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IT Business Liaison Officer

  • Job reference: RLC479
  • Location: Chatham, Kent
  • Job type: Temporary
  • Area of Expertise: Administration Services
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Job description: Job title: IT Business Liaison Officer
Location Chatham, ME4
Contract type: Temporary Ongoing (3 - 6 Months)
Working hours and breaks: 37 hours per week Monday to Friday (possible evening work required)

*To act as the producer of Microsoft Teams Live Events for meetings
*To ensure participants of Microsoft Teams Live Events are able to access the meeting, providing advice and guidance and notifying where there are technical reasons why they may not be able to join.
*Will be required to work with staff and Senior Managers at all levels within the Council and with Councillors - so communication skills are vital.
*To develop, arrange and deliver training courses, workshops (digital and face to face) in the use of Microsoft Teams and Teams Live Events.
*To develop and produce digital training documentation, to accompany the training courses being delivered. (although I recognise most of it is already available so may just need adapting)
*To ensure that training programmes include confidentiality.
*Design and implement appropriate evaluation methods to ensure quality standards are met.
*To assist the ICT Service Desk Business Partner at the Digital Café's, this would include some direct responsibility for training and advising employees.
*To assist the ICT Service Desk Business Partner to update all first line support knowledge articles on the Service Desk system, to ensure customers can 'self-serve' if they wish, for basic queries and issues.
*Assistance / Technical lead in Service Desk related projects, as required by ICT Management team.
*To assist / be the technical lead with drop-ins as and when required, this responsibility requires considerable demand for accuracy and coordination whilst the customer is present.

Essential Criteria:

*Excellent communication skills, the ability to communicate both at a technical level within IT and at a non-technical level with customers.
*An excellent problem solver with the ability to generate solutions to technical problems.
*Excellent customer service awareness.
*Competent in written and spoken English.
*Excellent telephone manner and customer care skills.

If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to