IT Desktop engineer, desktop support, 2nd line support
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IT desktop engineer

  • Job reference: AQIT659
  • Location: Leominster, Herefordshire
  • Job type: Temporary
  • Area of Expertise: IT
Closes in:
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Job description: I am currently recruiting for an IT desktop engineer to work in Hereford.

This role is initially for three months and does fall inside IR35. Candidates applying will also need a clean, valid UK driving licence.

Candidates will be working at a base in Hereford (TBC due to COVID-19) to image, configure and test devices for deployment to WVT premises across the county of Herefordshire. The base will be in Hereford but could change due to how the offices are being used and dependant on staff returning back to them.

* All WVT sites are involved in the project to migrate to new infrastructure so it will require the ability and willingness to travel across the county to attend any site for the project work.
* Work closely with Project Manager and customers to audit sites, prepare devices, move stock (including driving own or company vehicle), install devices and troubleshoot.
* Good customer management
* Good self-organisation
* Good communicator (keeping project manager and others informed, listening closely and being able to explain clearly and calmly with colleagues and customers)
* User administration and user account creation
* Ensuring that all inventories are kept up to date
* Audits of WVT sites: hardware and users Removal of replaced equipment
* Working with Desktop Team colleagues to assist resolve software, printing etc issues * We will be expected to meet numerical performance targets such as deployments or image builds per day with suitable reporting on progress of this
* Attending daily 0830 calls as requested
* Liaising with team leads in customer premises
* The flexibility to work additional hours as deployments may need evenings and weekends * Working well and professionally with other engineers and teams on the project, including desktop, service desk, infrastructure and architecture teams

If you are interested in this role, please contact Andy at Service Care Solutions on 01772 208968 or email

Thank you