desktop support analyst, desktop support, IT support, windows 10, 2nd line support
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IT desktop support engineer

  • Job reference: AQIT651
  • Location: South West London, London
  • Job type: Temporary
  • Area of Expertise: IT
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Job description: I am currently recruiting for an IT desktop support engineer role in Lambeth.

This role is an opportunity for the right candidate to start off as a temporary member of staff with the potential and expectation of eventually becoming permanent. The expected salary if a candidate does successfully go permanent is £27000 per year which will increase by £1000 per year for two years.

The initial temporary contract is for five months and this role does fall inside IR35.


The ICT Officer (Desktop Support) delivers a range of operational support duties under the direction of their supervisor. They have autonomy in their own area of expertise and are expected to work with limited supervision.
The ICT Officer (Desktop Support) will be involved in resolving a wide range of ICT issues or contributing to new programmes and projects. They will be expected to maintain a broad skills base in order to provide cover for both senior managers and other colleagues as required.

Accountabilities and Responsibilities

1.1Undertake tasks utilising agreed standards and procedures
1.2Maintain effective working relationships both within their own team and with wider stakeholders
1.3Undertake work with limited supervision (except in areas of particular technical complexity or sensitivity) subject to review on completion and commensurate with their professional specialism and role responsibilities
1.4Use appropriate methodologies, tools and best practice commensurate with their professional specialism and role responsibilities
1.5Contribute to improving efficiency and effectiveness of operational delivery in their work area
1.6Contribute to monitoring, compliance and audit procedures
1.7Undertake work within established service level agreements
1.8Responsible for ensuring that Council policies, statutes and government legislation are upheld within their work area
1.9To take responsibility for the development and implementation of their own personal development plan, and own continued professional development in those areas relevant to the role within Lambeth Council
1.10Undertake other duties of a similar standard and nature that might reasonably be requested from time to time to meet the needs of the service

2.1Responsible for understanding and complying with the Information Governance Framework and related procedures. To communicate risks and issues around information management to their manager or others as appropriate
2.2Create information which is accessible, of a high quality and meets business needs
2.3Responsible for identifying, recording and escalating information security incidents in line with the Lambeth Information Security Policy

3.1Contribute to the continuous improvement to practices in their work area
3.2Maintain an awareness of advancements in information technology and their relevance to Lambeth Council
3.3Contribute to the evaluation of business processes on an on-going basis and identify options for improving operational efficiency and effectiveness

4.1Responsible for risk and issue management within their work area. Maintain an awareness of the risks and issues to the Service and the Council as a result of any actions associated with the work programme and to work with colleagues to manage and mitigate these risks
4.2Responsible for implementing physical, procedural and technical security controls in their work area
4.3Contribute to the investigation of suspected attacks and manage IT security incidents as appropriate
4.4Contribute to the development of information technology security policies, standards and guidelines

5.1Responsible for implementing procedures for disaster and information recovery in line with agreed policies and as directed by their supervisor
5.2Contribute to the testing of recovery procedures and business continuity plans

If you are interested in this role, please contact Andy at Service Care Solutions on 01772 208968 or email