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IT Desktop technician

  • Job reference: AQIT718
  • Location: Shrewsbury, Shropshire
  • Job type: Temporary
  • Area of Expertise: IT
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Job description: At Service Care Solutions, we are currently recruiting for an IT desktop technician.

This role is initially for 3 months and does fall inside IR35.

Candidates applying will need a current enhanced DBS as this role will be working at various locations around Shropshire that include schools.

Candidates will be responsible to the ICT Desktop Team Leader who is in turn responsible for the post holder's health and safety, training and development.

Candidates will be expected to contribute to a range of projects and build good working relationships with internal and external parties to assist in the achievement of specified outcomes but will not have direct authority other those involved.

Main duties include:

1.Perform computer hardware and software installation and testing on behalf of users.
2.Assist in support of the local and wide area data and communication networks including hubs, routers, data switches, structural cabling and telephony
3.Plan on-site visits as required in order to provide a technical support service to customers
4.Troubleshooting and fault repair on computers and peripherals.
5.Effectively communicate with internal and external customers and colleagues through verbal and written methods, being sure that relationships are maintained and managed appropriately.
6.Provide support for network patching within supported sites.
7.Provide 2nd line technical support and work closely with the ICT Service DeskAnalyststo provide excellent ICT support to customers.
8.Utilise remote support software to support users on and off the Shropshire network.
9.Assist with the delivery of ICT related training to Council staff and Members
10.Management of user accounts through several different tools, including Active Directory (AD) and Office365 Admin Centre
11.Manage all reported Incidents, Requests, Problems and Changes in line with established ITIL based processes via our Service Management solution (Ivanti)
12.Advise Council staff on Security related matters and enforce established Security policies
13.Remain up to date with developments and changes to PSN requirements and ensure that system(s) they hold responsibility for are compliant.
14.Maintain a detailed understanding of the different technologies in use in the team (such as SCCM, Snow, Ivanti, InTune, Bomgar, Redstor, JAMF).
15.Monitor the equipment on the council's domain to ensure that machines are not being misused or under utilised
16.Develop and maintain knowledge base articles for use in the department and across the Council
17.Develop, maintain and publish technical documentation which support the delivery of the service to customers.
18.Keep up to date with current technological advances in information technology and networking, hardware and software and carry out product research.
19.Ensure that support tickets are managed in accordance with applicable procedures and policies and that they are completed within their applicable Service Level Agreement (SLA) target
20.Remain up to date with developments and changes to PSN requirements and ensure that system(s) they hold responsibility for are compliant.
21.Undertake other appropriate duties as appropriate.

If you are interested in this role, please contact Andrew Quinney at Service Care Solutions on 01772 208968 or email andrew.quinney@servicecare.org.uk