IT Field Engineer, Windows XP/7, IP Telephony, Networks, IT Hardware, peripherals
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IT Field Engineer - Yorkshire

  • Job reference: AQIT368
  • Location: West Yorkshire
  • Job type: Permanent
  • Area of Expertise: IT
Job description: My client, a successful software company, is currently looking for an IT field engineer to join them on a permanent basis, based around the Yorkshire area.

My client are responsible for a bespoke dispatch system used around the world where companies are able to use applications for bookings, checking the dispatch whereabouts and manage their accounts.

As a Field Based Engineer your role will be to support the installation of my clients and 3rd party products across their customer sites around the Yorkshire area. Ensuring that all work is carried out is to the highest standard, most cost effective method in a professional manner. Minimising customer disruption and resolving customer technical issue in a timely manner.

This role will mean that candidates will cover all of my clients bases around the Yorkshire area, a company van will be supplied as well as fuel/mileage costs covered. Candidates will also be expected to report 4 to 5 times a month to my clients head office in Greater Manchester.

You will be expected to support a range of technologies including, Windows XP/7 desktop users, IP telephony, networks, computer hardware, peripherals and bespoke developed applications.

Main Duties

* To provide my clients customers with a point of contact throughout the duration of the ticket being logged with The Service Desk and assigned to Field Engineering
* Ensure the accurate tracking of all hardware equipment used during support calls in conjunction with our Logistics Team
* To work with the Service Desk and Project Engineers to ensure the accurate recording and tracking of all customer incidents and requests
* To provide support and training as and when required to the engineering team
* To provide basic customer training and handover as and when required
* To deal with support calls in a timely manner, minimising any customer impact
* Escalate complaints to the Field Engineering Team Leader or Service Desk Manager
* Participate in the companies Out of Hours rota

Collaboration and Relationships

* Internally with Service Desk, Field Engineering, Sales, Installations and repairs
* Externally with Customers
* Carry out such tasks as directed to meet the needs of the business.

Your skills & knowledge

* Good understanding of Windows XP/7
* Experience and understanding of TCP/IP, routers, switches & basic networking
* Experience of bespoke software and hardware would be desirable along with telephony systems and integration
* A 'can do' attitude and a willingness to work hard
* Strong team player
* Able to think on your feet, and make decisions made on facts
* Customer Centric and professional
* Excellent Customer Service skills
* Ability to work under pressure, sometimes in sensitive situations
* Commercially aware
* Excellent communication skills, both verbal and written

Your experience

* Previous experience of work in a field based engineering role
* Experience of PC set up, installation & configuration

If you are interested in this role, please contact Andy at Service Care Solutions on 01772 208958 or email andrew.quinney@servicecare.org.uk