IT Helpdesk Analyst, IT Service Desk, 1st line support
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IT Helpdesk Support Analyst

  • Job reference: AQIT609
  • Location: Winchester, Hampshire
  • Job type: Temporary
  • Area of Expertise: Support/Helpdesk, IT
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Job description: I am currently recruiting for an IT Helpdesk Support Analyst to work in Winchester.

This role is initially for 3 months and does fall inside IR35.

Role information:

To support the provision of effective and efficient IT services and to assist in the delivery of IT solutions and processes. Act as focal point for IT technical and business issues. Decide on action to be taken to resolve problems and ensure appropriate procedures are followed. Provide advice and implement IT solutions within a prescribed framework of specifications and standards.

*To work within a team of approx. 10 staff to provide technical support
*Provide customer support over the telephone and carry out fault detection and problem diagnosis.
*Assist in the delivery of projects and programmes as required.

Skills, knowledge and experience
*Previous experience of delivering IT support is desirable but not essential. A keen interest in IT and customer service is, however, important.
*Good interpersonal skills and the ability to relate well to people at different levels.
*Ability to work quickly and accurately and to deadlines.
*Ability to remain polite and calm under pressure
*Ability to identify, analyse and solve problems in a logical and effective way.
*Ability to quickly absorb information and understand new technologies/solutions.
*Must have an enthusiastic and self motivated approach.
*Take a keen interest in new technologies and trends that can enhance the IT services delivered to customers.

Typical Helpdesk First Level support for:
*Microsoft server 2008 and 2012
*Microsoft Windows 7
*Network Printing
*Microsoft Office applications

If you are interested in this role, please call Andy at Service Care solutions on 01772 208958 or email