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IT Helpdesk Support Analyst

  • Job reference: DB114
  • Location: Durham, County Durham
  • Job type: Temporary
  • Area of Expertise: Drug and Alcohol Support
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Job description: Urgent cover needed for a IT Helpdesk Support Analyst, within a Drug & Alcohol Service!

Based in Durham, 37 hours per week, Monday-Friday, on-going contract.

On a day-to-day basis you will be;

Supporting the IT Services team to ensure that IT Provision across the service meets all agreed KPIs by acting as the first point of contact
To provide telephone and in-person support to customers, ensuring that good customer service is delivered throughout.
To ensure that all work is logged and documented using appropriate resources.
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Determining the best solution based on the issue and details provided by customers

Essential Requirements;

Experience in the IT field.
Current DBS

***£12 per hour***

For more information, please contact Danny Booth on 01772 208962 or alternatively email

The benefits of Service Care Solutions:

* four weekly payroll runs
* £250 training allowance
* Excellent pay rates
* Exceptional referral bonuses
* Specialist Substance Misuse consultants offering single point of contact
* Frequent notifications for upcoming opportunities via text and email
* Ltd and PAYE payment options available
* Nationwide provider of mental health staff to over 40 different NHS trusts offering mental health services and over 200 local authorities.
* DBS disclosures provided via fast track online services free of charge.