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IT Infrastructure Engineer

  • Job reference: ALT 175
  • Location: Wembley, London
  • Job type: Permanent
  • Area of Expertise: Administration Services
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Job description: Role: IT Infrastructure Engineer
Location: Wembley
Work pattern: 35 hrs - Mon - Fri
6 month Fixed Term Contract
Salary: £53,493 - pro rata

I'm currently looking for an experienced IT Infrastructure Engineer to work on a 6 month fixed term contract for a housing association. The purpose of the role will be to support the organisation in digital transformation including but not limited to Office 365 implementation, migration from Citrix to Azure cloud based environment as well as Server Relocation. You will also manage IT technical projects and undertake hands on engineering work as part of the IT Infrastructure projects.

Key Responsibilities:

*Take an active role in hands-on infrastructure development and engineering across all existing and new IT systems and services.
*Manage IT technical delivery for projects from initiation through to transition to live operations and post-live support.
*Work with the IT Infrastructure Support team to resolve incidents escalated to the IT Infrastructure team, ensuring that you meet the OLA agreed with the IT Service Desk.
*Review existing and future business requirements and propose appropriate change. Maintain and support Network Homes IT infrastructure. Create, design and develop technical solutions to meet business requirements.
*Review long term trends, identify future capacity or performance issues and recommend and take appropriate preventative action. Look for proactive opportunities to resolve issues before they impact IT systems and services.
*Undertake a range of routine checks and maintenance tasks to ensure the continued reliable running of all IT systems and services.
*Create and maintain technical designs and planning documents (go-live plans, work packages, technical project plans), progress reports and test scripts and create service transition plans for projects.
*Ensure that all IT systems and services are proactively monitored at all times and carry out proactive action in response to thresholds being breached.
*Participate in periodic Disaster Recovery and Business Continuity tests to ensure that the plans work and all members of the team are practised and experienced in recovering systems. Ensure that regular back ups are taken.
*Ensure all Incidents/Problems are recorded accurately in the Service Management system accurately categorised with any required additional information.

Ideally educated to degree level and / or with a relevant professional qualification and / or with 2 years experience in a similar field.

Knowledge and Skills Required
* In-depth knowledge of Microsoft desktop and server operating systems
* In-depth knowledge of Azure Infrastructure as a service
* In-depth knowledge of Exchange Online
* in-depth knowledge of Office 365 Configuration and Administration
* Knowledge of IP networking specifically cisco switches.
* Knowledge of SQL Server Administration
Experience Required
* Experience of proactively maintaining a complex, multi-site, IT infrastructure
* Experience of ITIL Framework
* Experience of implementing and using monitoring systems and creating meaningful reports
* Experience of creating and implementing procedures covering IT maintenance, monitoring and support.
* Experience in supporting all elements of a complex infrastructure
* Experience of implementation of new systems
* Good oral communication and presentation skills
* Ability to write clear technical documentation and correspondence and present complex information in an easy to read format

If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Amber at Service Care Solutions on 01772 208 966 or send an E-Mail to