Service Desk Analyst, 1st line support, Service Desk, Citrix, Microsoft Technologies
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IT Service Desk Analyst - Bedfordshire

  • Job reference: AQIT295
  • Location: Bedfordshire
  • Job type: Temporary
  • Area of Expertise: IT
Job description: My Client, a local authority, is currently looking for a Service Desk Analyst for an initial 1 month role in Bedfordshire.

The Service Desk Analysts are part of a busy team providing first line support to staff and are responsible to the Service Delivery Supervisor.

Knowledge of Microsoft Technologies, Citirx and Active Directory is required, along with Windows Server and Desktop Operating Systems. Any experience of Apple Max OS X, would be a distinct advantage.

Key Responsibilities:

* Supporting the Service Desk to provide professional support via telephone, email and other channels where required.

* Logging all enquiries and requests, following predefined processes and troubleshooting problems using technical knowledge, accurately documenting actions and recording solutions.

* Resolving routine IT, Telecoms and other general enquiries at initial point of contact including those relating to:
o information about services
o standard software applications, operating systems and hardware
o email, computer username and password problems and advice
o wireless connectivity, telephone and voice mail usage

* Escalating more complex enquiries to Analysts or Supervisors and communicating progress to the customer.

* Providing a high level of customer service through excellent verbal and written communication.

If you are interested in this role, please contact Andy at Service Care Solutions on 01772 208958 or email andrew.quinney@servicecare.org.uk