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IT Service Desk Analyst

  • Job reference: 19601
  • Location: Southend-On-Sea, Essex
  • Job type: Permanent
  • Area of Expertise: IT
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Job description: IT Service Desk Analyst
A Housing Association have an exciting opportunity to join their ICT Transformation Programme and become the Single Point of Contact for all IT issues and requests, providing 1st and 2nd line IT support and advice to colleagues across the organisation.

The Role
The focus of the role is to be a highly skilled technical support resource providing 1st and 2nd line IT support and advice to colleagues across the organisation. Your key duties will include:

*Owning, managing and dealing with incidents and requests throughout their lifecycle (including managing tickets with our Managed Service Provider);
*Supporting a varied ICT estate ensuring end-users have a seamless support experience;
*Using a mix of technologies including Windows 10, Office 365, Citrix XenDesktop and XenApp, CRM, QLx.
*You will also be involved with other ITIL disciplines such as Change Management, CMDB and Service Catalogue, and will interface with our Managed Service Provider where required.

The role will involve some occasional work at evenings and weekends, so flexibility will be required. The successful candidate will also be required to travel to various sites, so you must hold a full UK driving licence and access to a vehicle

The Candidate
To be considered for this role, you will possess a high level of technical skill, having previous experience on a Service Desk or in a Desktop Support position. You will be providing 1st and 2nd line support (dealing primarily with incidents and requests) to our colleagues via telephone, email, self-service and/or face to face communication, ensuring that they receive a high level of service at all times and that issues are resolved effectively whilst keeping colleagues fully informed of progress. You will require a strong customer service mind-set with the ability to communicate effectively with people at all levels. A pragmatic approach is certainly a must as you will be working as part of a small, busy team.

The Contract
This is a permanent role, working 35 hours per week on a team rota, working 8:30-4:30, 9:00-5:00 or 09:30 - 5:30 (Monday to Friday) on a rolling rota basis.
The salary for the role is £30,900 per annum plus essential car user allowance of approx. £1400 per annum.

How to Apply
To apply for this role, please email your CV direct to Lee on lee.mcmillan@servicecaresolutions.org.uk
If you have any questions, please call Lee on 01772 208 966.