IT Helpdesk, 1st line support, Windows, Microsoft
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IT Service Desk Analyst

  • Job reference: AQIT439
  • Location: Newcastle upon Tyne, Tyne and Wear
  • Job type: Temporary
  • Area of Expertise: Support/Helpdesk
Closes in:
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Job description: I am currently recruiting for 2 IT Service Desk Analysts to work initial 3 month contracts in the Northumbria area.

This role is to work the out of hours shift 9pm to 8am. Please only apply if these working hours are suitable for you as there is no movement on this.

Key Responsibilities:

* Supporting the Service Desk to provide professional support via telephone, email and other channels where required
* Logging all enquiries and requests, following predefined processes and troubleshooting problems using technical knowledge, accurately documenting actions and recording solutions
* Resolving routine IT, Telecoms and other general enquiries at initial point of contact including those relating to:
* information about services
* standard software applications, operating systems and hardware
* email, computer username and password problems and advice
* wireless connectivity, telephone and voice mail usage
* Escalating more complex enquiries to Analysts or Supervisors and communicating progress to the customer
* Providing a high level of customer service through excellent verbal and written communication
* Participating in training sessions and familiarisation with self-paced learning materials.

If you are interested in this role, please contact Andy at Service Care Solutions on 01772 208958 or email