IT Service Desk Analyst, 1st line support, Windows 7, Windows 8.1, Windows 10, Active Directory
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IT Service Desk Analyst

  • Job reference: AQIT569
  • Location: Southsea, Hampshire
  • Job type: Temporary
  • Area of Expertise: Infrastructure, Support/Helpdesk, IT
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Job description: I am currently recruiting for an IT Service Desk Analyst to work in Portsmouth.

This role is initially for 3 months and does fall inside IR35.

This is a service desk post involved in accepting and resolving customer queries as a front-line service for the IT Service.

The role acts as the customer advocate for the IT service in matters dealing with incidents and requests, ensuring that this delivery meets the expectations of the customer

1. Providing an excellent customer experience.
2. Tenacity in pursuing resolution of difficult issues.
3. Dealing with difficult people and challenging situations.
4. Converting issues into successful outcomes.
5. Managing relationships with customers, colleagues and suppliers.
6. Achieving positive outcomes using excellent negotiation and communication skills.
7. Committed to delivering exceptional customer service.
8. A tenacious and ambitious person with excellent negotiation skills to be able to bring all parties on board.
9. An excellent communicator with good interpersonal skills to develop relationships with people at all levels.
10. Consistent, supportive, proactive and flexible in the way you deliver.
11. Positive and energetic, and take pride in your and our success.
12. Responsible and accountable for delivery of your personal tasks and outcomes.
13. A major contributor, who is committed to team success.

Skills in the following areas would be required:

14. Customer support, first line and second line.
15. Communication, both verbal and written.
16. Team working.
17. Able to write clear and concise incident / problem reports.
18. Using your own initiative and thriving under pressure.
19. Active Directory / Windows administration.
20. Microsoft Office - intermediate/advanced (2003/2007/2010/2013/2016)
21. Windows 7 & 8.1 and 10
22. Using the telephone in a service desk environment.
23. Using a Service Desk logging system.
24. Supporting users of software applications.

Working Time Arrangements:

25. Required to participate in a team rota to cover the period between 8:00am and 5:30pm.

If you are interested in this role, please contact Andy at Service Care Solutions on 01772 208958 or email