IT Service Desk Assistant, Windows, Office
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IT Service Desk Assistant - Northumbria

  • Job reference: AQIT397
  • Location: Newcastle
  • Job type: Temporary
  • Area of Expertise: IT
Job description: My client, an educational institute, are currently looking for 2 Service Desk Assistants to work on an initial 3 month contract in Northumbria.

This role is out of hours, so the shift pattern is 15:00 - 23:00 hours. Please apply if this shift pattern is suitable.

Key Responsibilities:
*Supporting the Service Desk to provide professional support via telephone, email and other channels where required
*Logging all enquiries and requests, following predefined processes and troubleshooting problems using technical knowledge, accurately documenting actions and recording solutions
*Resolving routine IT, Telecoms and other general enquiries at initial point of contact including those relating to:
oinformation about services
ostandard software applications, operating systems and hardware
oemail, computer username and password problems and advice
owireless connectivity, telephone and voice mail usage
*Escalating more complex enquiries to Analysts or Supervisors and communicating progress to the customer
*Providing a high level of customer service through excellent verbal and written communication
*Participating in training sessions and familiarisation with self-paced learning materials

If you are interested in this role, please contact Andy at Service Care Solutions on 01772 208958 or email andrew.quinney@servicecare.org.uk