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IT Service Desk Team Leader

  • Job reference: 4IT
  • Location: Thurrock, Essex
  • Job type: Temporary
  • Area of Expertise: IT
Closes in:
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Job description: Service Care Solutions are recruiting for a IT Service Desk Team Leader to work a temp agency contract within the NHS. The role is home based however, you will need to travel to Thurrock for training.

Contract
3 months on going
Pay £19.00Ltd (equiv to £15.41PAYE)
The role is inside IR35, you will be paid via an umbrella company weekly.

Job Role
Responsible for ensuring that the values outlined in the NHS Constitution are adhered to daily and any matters of concern are raised with the relevant Line Manager or through the necessary processes within the Trust - Responsible for delivering a compassionate, dignified and respectful service to patients at all times.
Responsibilities
*Manage Service Delivery Technicians staff and monitor their performance
*Input Service Delivery Technician shits on to Health Roster
*Manage Service Delivery Technicians staff Annual Leave and Sickness as per Trust Police
*Carry out Supervisions and Appraisals in line with Trust Policy and Procedures
*To record all incidents and service requests in order to provide good data for Incident and Problem Management
*To restore normal service to the internal customer as quickly as possible, following diagnoses of the incident or service request.
*Using initiative to resolve incidents, seeking advice as required in line with departmental policies and procedures
*To identify, record and report against non-trust items against which internal customers request service

If this role sounds of interest please do send your CV to andrew.wiles@servicecare.org.uk