IT Support Analyst, Active Directory, Citrix, SCCM, Networking, App-V, Infrastructure support
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IT Support Analyst

  • Job reference: AQIT602
  • Location: Winchester, Hampshire
  • Job type: Temporary
  • Area of Expertise: Infrastructure, IT
Closes in:
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Job description: I am currently recruiting for an IT support analyst to work in Winchester.

This role is initially for 3 months but could extend, and does fall inside IR35.

Job Purpose:

* To support the business priorities of the client by working within the IT Support & Project Teams. This includes recording and identifying technical faults, providing problem diagnosis, enabling successful resolutions for issues experienced by customers and colleagues across the County and working alongside a project to ensure a successful rollout of new services.

Main Responsibilities:

* Provide a professional service to customers by delivering and maintaining effective and efficient IT support to agreed service levels.
* Working within a high pressure environment, record and resolve incident calls, ensuring correct process are followed.
* Liaise with, and maintain clear communication lines with colleagues, including 3rd level Support teams, Service desk and Problem Management, to ensure an effective and collaborative approach.
* Assist the support team in the delivery of IT projects and wider initiatives. Occasionally work outside of normal working hours may be required to facilitate upgrades and service implementations.
* Support team leaders in development and deployment of new systems and services.
* Undertake routine office tasks e.g. management of mailboxes, maintenance of laptops etc.

Desirable knowledge, skills and experience

Understanding or Experience in providing customer facing support.
Previous experience within an IT function.
Understanding of, or knowledge across, any of the following areas:

* Active Directory
* Citrix XenApp
* Microsoft System Centre Configuration Manager (SCCM)
* On site technical support (Networking, Hardware)
* Microsoft Application Virtualization (APP-V)
* Wireless technology
* Network Printing
* Local and Wide Area Networks

If you are interested in this role, please contact Andy at Service Care Solutions on 01772 208958 or email andrew.quinney@servicecare.org.uk