IT support officer, Windows 10 rollout, Windows 10, 2nd line support, desktop support
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IT support officer

  • Job reference: AQIT655
  • Location: Northwich, Cheshire
  • Job type: Temporary
  • Area of Expertise: IT
Closes in:
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Job description: I am currently recruiting for an IT support officer to work in Crewe.

This role is initially for 6 months and does fall inside IR35.

Candidates applying for the role should have a clean UK driving licence as the use of company vans to get to and from different locations may be required.


Provide technical and professional advice, support and guidance to clients, colleagues and partners. Undertake, research, development, implementation and management of project work and work streams relating to a range of information and communications technology (ICT) and services contributing to the overall development and planning as part of the annual Corporate ICT Work Programme.

The role will involve supporting the Windows 10 deployment of devices to Staff and may include the following tasks:

1. Be available to take equipment to and complete deployments at any required site across Cheshire East and Cheshire West & Chester.
2. Escalate any issues impacting the hub or the deployments to the Lead Hub Coordinator as they occur.
3. Completion of Hub Tasks to meet deployment output volumes on a daily/weekly basis as required.
4. Collect required devices from Hubs in a timely fashion for scheduled deployments.
5. Deployments - Issue new devices to users and ensure deployment checks are completed and signed off.
6. Deployments - on day of deployments assist migrated users as required.
7. Collect and record devices being given back by users.
8. Deliver old devices back to Hubs.
9. Any additional task deemed suitable for the engineers to complete.
10. Pool Vans - Ensure date & time of journeys and mileage are entered onto provided document located in the vans.
11. Pool Vans - Ensure all receipts for fuel are kept and returned to the Hub Coordinator when the keys are returned.

Collect, analyse, design and construct multifaceted information and communications technology products and services using experience and skills to select the appropriate tools and techniques needed from a range of sources to deliver a quality product or service within agreed resources, timescales or other business constraints including budgets..
Define, support and document suitable technical and business related data and investigate complex information and communications products and services from a range of sources in order to inform and advise senior management and colleagues of any successes and/or failures.
Explore and recommend options, in consultation and negotiation with partners, suppliers, clients and colleagues, which combine technical limitations with operational realities in order to deliver and maintain practical technical and business solutions for new or improved products, services, infrastructure, tools, methodologies or standards.
Investigate problems, assess implications, undertake remedial or mitigation action, using own initiative, and recommend changes and modifications in order to correct large and/or complex information and communication technology products and services from specifications, to ensure that agreed business needs are met.
Manage, maintain report and document contracts, projects, strategies and work streams for senior management, partners and clients to ensure that resources can be managed effectively and efficiently and projects, work streams or initiatives can be completed to schedule.
Ensure that all work is carried out and documented using prescribed standards and methods to enable products and services to be operated and maintained efficiently while ensuring compliance with corporate standards and governance.
Supervise junior staff including undertaking appraisals where necessary and taking responsibility for mentoring staff to ensure that best practice and specialist skills are shared.

If you are interested in this role, please contact Andy at Service Care Solutions on 01772 208968 or email