IT Technical Support, 1st line, second line support, IT infrastructure
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IT Technical Support Officer - Preston

  • Job reference: AQIT375
  • Location: Lancashire
  • Job type: Temporary
  • Area of Expertise: IT
Job description: My client, a local authority, is currently looking for an IT technical support officer to work in Preston on an initial 3 month contract.

PRIMARY PURPOSE OF THE JOB

* To undertake ICT Technical tasks required in the support, implementation and maintenance of ICT platforms and systems.
* To provide the highest standard of customer service and assisting customers to access ICT support services
* Be fully proficient in all aspects of customer service delivery and deal appropriately with sensitive and confidential information and meet agreed quality and quantity targets.
* The ability to work without close supervision, using initiative and making minor decisions.
* To undertake technical administrative tasks in line with documented processes.
* Broad range of technical knowledge across an ICT Service business area
* Demonstrate a willingness to take on extra duties.
* You must be prepared to work flexibly across the hours on various shift patterns from 8am to 6pm.
* Occasional requirement for physical effort and to work out of office in terms of installing and/or removing equipment from a variety of council sites
* Assisting with the supply, installation, maintenance and repair of ICT hardware and software
* Delivering and recovering ICT equipment (must have a driving licence)
* Arranging the safe packaging and return of faulty equipment
* Be polite and professional at all times in possibly difficult, stressful and challenging situations

If you are interested in this role, please contact Andy at Service Care Solutions on 01772 208958 or email andrew.quinney@servicecare.org.uk