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Junior Housing Assistant

  • Job reference: RLC522
  • Location: Epsom, Surrey
  • Job type: Permanent
  • Area of Expertise: Housing Administrator
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Job description: Job Title: Junior Housing Assistant
Locations: Epsom, KT17
Contract Type: Permanent
Work Pattern: Monday-Friday 37 hours per week
Start Date: November 2020
Salary: up to £25,000 per year + training package

A new opportunity has become available for a Junior Housing Assistant to work alongside the Customer Experience, Income and Neighbourhood Teams to provide a high quality service to both internal and external customers. Through first-hand experience of delivering customer facing services and an opportunity to complete a Housing qualification you will gain a broad knowledge of housing management services.

Main tasks and duties -

*Respond to all resident contact in line with our Customer Offer
*Provide administrative assistance for all three teams
*Assist with large mail outs
*Act as an ambassador by building and maintaining positive relationships with all residents and stakeholders
*Deliver an effective and appropriate service to all residents fairly and without discrimination
*Maintain accurate record keeping
*Assist with any allocated projects
*Contribute ideas and suggestions to improve services
*Attend meetings and training courses as required

Essential Criteria:
*Experience working within Social Housing
*Evidenced experience of working in a customer facing role
*Experience of handling challenging customers and situations in a compassionate and sensitive manner
*Excellent IT skills, including use of Word and Excel
*Excellent communication skills

If you are interested in this position and meet the above criteria, please send you CV now for consideration.

If you require any additional information regarding the position, please call Ryan at Service Care Solutions on 01772 208 966 or send an E-Mail to ryan.curwen@servicecare.org.uk