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Lettings Officer

  • Job reference: JT22
  • Location: Battle, East Sussex
  • Job type: Temporary
  • Area of Expertise: Housing Professionals
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Job description: We are looking for candidates with experience of working in social housing and/or lettings experience in the private rented sector.

The role of lettings officer is to let general needs properties as well as housing for older people to applicants nominated by local authorities. The duties include: processing end of tenancies (pre-voids), advertising voids, shortlisting applicants, arranging viewings and sign ups. Many of our applicants are vulnerable or have specific care and support needs, and excellent communication skills and a well-developed sense of good customer care are a 'must' for the role.

The post is desk based and involves frequent liaison with key internal and external colleagues, including neighbourhoods teams, Voids and Repairs service, Housing for Older People team and local authority staff.

The lettings team is currently made up of three regional teams, London, Sussex and Kent. We are looking for to fill 3 temporary lettings officer positions, one for each area. Due to social distancing requirements all lettings officers are working from home for the foreseeable future. A remote and virtual training package will be provided.

Key skills required for the role are:

- Ability to communicate clearly and sympathetically with a wide range of people, with a commitment to providing excellent customer care

- Proficiency in the use of digital technology, such as Outlook, Word, Excel.

Experience of Orchard and CRM would be an advantage but is not essential.

- Ability to organise, manage and prioritise own workload

- Ability to work as part of a team, embracing the 'One Team' approach

- Ability to work under pressure in a highly target driven environment

- Meticulous attention to detail and quality