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Lettings Officer

  • Job reference: jt49
  • Location: Croydon, London
  • Job type: Temporary
  • Area of Expertise: Housing Professionals
Closes in:
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Job description: Job Title: Lettings officer
Location: Remote Working
Contract Type: Temp ongoing
Work Pattern: Monday to Friday -08:30 - 16:30
Start Date: ASAP

The successful candidate will be responsible for letting general needs properties as well as housing for older people to applicants nominated by local authorities.

The duties include:
*Processing end of tenancies (pre-voids)
*Advertising voids
*Shortlisting applicants
*Arranging viewings and sign ups.

Many of the applicants are vulnerable or have specific care and support needs, therefore excellent communication skills and a well-developed sense of good customer care are a must for the role.

The post is desk based and involves frequent liaison with key internal and external colleagues, including neighbourhoods teams, Voids and Repairs service, Housing for Older People team and local authority staff. Due to social distancing requirements all lettings officers are working from home for the foreseeable future. A remote and virtual training package will be provided.

Key skills required for the role are:
*Lettings experience within a social housing setting
*Ability to communicate clearly and sympathetically with a wide range of people, with a commitment to providing excellent customer care
*Proficiency in the use of digital technology, such as Outlook, Word, Excel.
*Experience of Orchard and CRM would be an advantage but is not essential.
*Ability to organise, manage and prioritise own workload
*Ability to work as part of a team, embracing the 'One Team' approach
*Ability to work under pressure in a highly target driven environment
*Meticulous attention to detail and quality

If you are interested in this position and meet the above criteria, please send you CV now for consideration.
If you require any additional information regarding the position, please call Jason at Service Care Solutions on 01772 208 966 or send an E-Mail to jason.thomas@servicecare.org.uk