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Lettings Officer - VISITING OFFICER.

  • Job reference: SHAB5647
  • Location: Birmingham, West Midlands
  • Job type: Temporary
  • Area of Expertise: Letting
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Job description: Visiting Officer , Birmingham.

Interim Cover - 9 Months

Based In Birmingham

Job role: Working within either a letting suite or other team This role is aimed at providing one to one support and achieving positive outcomes by identifying and assisting new and existing tenants at risk of tenancy failure and to enable them to maintain their tenancies and make improvements to their circumstances and well-being including finding work and improving financial capability. The role will involve both proactive and responsive work, identification and referral of cases to be escalated, and casework as directed by the housing officer. Roles and Responsibilities To resolve customer enquiries and requests relating to the setting up new tenancies and sustaining of existing tenancies including undertaking Lettings, case managing new tenants and escalating appropriately, high level and complex issues to the Housing Officer. To understand and diagnose a customer's needs holistically across and facilitate cross-service solutions to enable them to begin and sustain their tenancy To promote the availability and access to advice and information for new and existing tenants Effectively signpost to support following triage of support needs for new and existing tenants Tracking and monitoring new tenancies for any breaches of the tenancy such as non-payment of rent, antisocial behaviour Handover of tenancies reaching 12 weeks.

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