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Library Customer Advisor

  • Job reference: EC2004LIBRARY
  • Location: Daventry, Northamptonshire
  • Job type: Permanent
  • Area of Expertise: Administration Services
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Job description: Library Customer Advisor

Location: Northamptonshire
Job Type: Temporary
Area of expertise: Library Customer Advisor
Salary: £7.83+ DOE

This is a fantastic opportunity to join work as a Library Customer Advisor for a public library in Northamptonshire. The local authority holds its people in high regard and provides fantastic career development and training opportunities. You will be working in the Library to assist customers and advise them on any issues. The ideal candidate will be competent in dealing with clients on the telephone and in person and have experience in customer service provision. You will be competent in using Microsoft Office and IT systems and be comfortable liaising with internal and external individuals and departments. You will be required to work some Saturdays.

Responsibilities:
*Customer service provision
*Advise on queries from the public
*Handle customer complaints effectively
*Review and collate customer information
*Assist other members of the library team
*Liaise with internal contacts
*Liaise with external clients, service providers and professionals
*Use Microsoft Office to fulfil your administrative duties
Requirements:
*Strong customer service skills
*Strong organisational, administrative and IT skills
*Proactive and able to prioritise tasks to deadlines working with own initiative
*Team player with a professional approach to all levels of staff
*Excellent communication skills and client-focused approach
*Experience of customer service essential
*Experience of handling complaints from the public essential

Should you wish to discuss this role before applying, please contact Emma Clapham on 01772 208969 or email emma.clapham@servicecare.org.uk

The benefits of working through Service Care Legal:
*Exceptional referral bonuses
*Specialist legal recruitment consultants offering single point of contact
*Frequent notifications for upcoming opportunities via text and email
*Nationwide provider of legal staff to Private Sector and Public Sector organisations

Service Care Legal is a specialist recruitment agency supplying temporary and permanent professionals to Private Practices, Local Authorities and In-house Legal Departments nationwide. We have in-depth experience of recruiting at all levels within the legal industry and consultants who specialise in specific markets to ensure you have a dedicated point of contact who's an expert in your area.

For all our latest vacancies and to register for job alerts please visit www.servicecare.org.uk/legal