Accessibility Links
 

Lifeline & Control Centre Operator - Truro

  • Job reference: 22765
  • Location: Truro, Cornwall
  • Job type: Temporary
  • Area of Expertise: Housing Customer Service Officer
Closes in:
d h m s
Hurry ending soon!
Send jobs like this to my email
Job description: Lifeline & Control Centre Operator - Truro
A local authority in Cornwall are recruiting for a Lifeline & Control Centre Operator to handle calls at their 24/7 alarm receiving centre, in Threemilestone, monitoring lifelines and technology enabled care and providing an out of hour's repairs service to Housing Associations.
The Role
The focus of the role is to handle calls in a 24/7 call centre dealing with lifeline technology in the homes of elderly and vulnerable individuals and providing out of hours repairs service to some associated housing associations. This will include the following tasks and responsibilities:
*Answer, log and respond to alarm calls; assess their urgency and take appropriate action
*Respond to callers in a compassionate polite and helpful way and address the call with the level of urgency required.
*Take personal responsibility for ensuring calls answering meets and exceeds the TSA KPI for calls handling performance each month by answering at least 97.5% of telecare calls within 60 seconds, and 99% of all telecare calls within 180 seconds

The Candidate
To be considered for this role, you will require the following skills and experience:
*Demonstrable experience in a busy call centre or customer service role
*Experience and / or willingness to work unsocial hours as part of duties
*Attentive to the needs of customers trustworthy and reliable
*Excellent verbal communication and listening skills to ensure the appropriate response to health related or property maintenance emergencies
*Experience of working with older, potentially vulnerable people or experience of the demands on services supporting vulnerable people
*Displays empathy and patience when dealing with customers
Due to the nature of the calls and confidential information involved in calls, you will require an enhanced DBS.

The Contract
This is a full time role, working 37 hours per week - this can include evenings and weekends as it is a 24/7 role. Rotas will be agreed in advance. The role is on a temporary contract, initially until the end of December, though is likely to be extended.

How to Apply
If you wish to apply for the role, please send over a copy of your CV to Lee McMillan at Service Care Solutions (lee. mcmillan @ service care. org .uk) or feel free to call Lee on 01772 208 966.