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Mental Health Administrator

  • Job reference: Warnford
  • Location: Oxfordshire
  • Job type: Temporary
  • Area of Expertise: Administration Services
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Job description: An opportunity has arisen for a well organised and motivated individual to join the friendly and helpful Administration team within an NHS service in Oxford. The City & NE Oxon AMHT Admin team, deal with 8,000 calls a month in addition to a high number of electronic referrals. The predominant genre of caller is from patients who additionally may be distressed, or professionals who are limited in their time and need a resolution quickly.

IT skills are very important, but a key requirement is for high levels of emotional resilience and the ability to work under pressure whilst remaining calm. The team rely on each other for support and there is an intrinsic need for the ability to work independently but also to be able to identify when issues need to be escalated.

Job Title: Administrator
Duration: Up to 3 Months
Hours: 37.5 Hours PW
Location: Oxford

Brief description of role:

*Answering the telephone, taking messages and processing enquiries
*To assist with reception duties for Out Patients departments
*To provide support with the typing of reports, letters and correspondence when required and to be responsible for the filing of patient information onto Carenotes in a timely manner
*To use Microsoft Office applications including Word, Excel and Outlook as required.
*Checking that stationary supplies are adequately stocked and ordering when necessary.
*Contacting the Estates Department to carry out repairs, checking work has been undertaken to satisfaction.
*Keeping notice boards tidy and up to date and adding anything of interest or importance to staff.
*Managing the process of any charitable funds' donations.
*Recording accidents and near misses on the Ulysses system.

Essential skills:

*Good written and verbal / communication
*Good organisational skills
*IT skills including Outlook, Excel and Word
*Ability to liaise with all professions and levels in a confident and effective manner
*Good level of general education
*English and Mathematics
*grade A-C or equivalent Word processing experience
*Ability to prioritise own workload
*Excellent telephone skills
*Good understanding of the General Data Protection Act
*Minimum of 1 year working in an office / educational environment
*Good communication skills with an empathetic approach
*High levels of emotional resilience
*Ability to work under pressure in a calm manner

Desirable skills:

*PowerPoint Skills
*Pivot Tables
*Formal Secretarial Training (i.e. RSA or shorthand qualification)
*NVQ Level 2 in Admin or
*NVQ Level 2 Social Care
*Desire to attend courses relating to role, as appropriate.
*Experience of digital dictation systems and software
*NHS experience
*Experience of working in a Social Care Setting
*Desire to work in a Mental Health Setting

Applicants should be confident in their own abilities and keen learners in order to fulfil the role to the best of your ability. If this sounds like you, and if you want to discuss the role further then please contact Tom at Service Care Solutions Ltd on 01772 208963, or alternatively send an updated CV to