Mobile phone deployment
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Mobile Phone Deployment Technician

  • Job reference: AQIT617
  • Location: Winchester, Hampshire
  • Job type: Temporary
  • Area of Expertise: IT
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Job description: I am currently recruiting for three mobile phone deployment engineers to work in Winchester.

This role is initially for 3 months and does fall inside IR35.

Job Summary - Mobile Phone Deployment Technician

My client are looking for 3 x Technicians to join our smartphone deployment Programme for an initial period of 3 months. Your role as a technician will be to support the introduction a new smartphone service, which will replace their current smartphone service offer. The first roll out phase will deploy c2-3k new smartphone handsets.

Mobile Phone Technician key responsibilities:

* Preparing Smartphones ready for deployment;
* Assisting with the set up of deployment hubs/venues;
* Deploying Smartphone devices to recipients and assisting with any questions related to the enrolment/initial set up of the new smartphone device. Directing recipients to online guidance information & self service support where applicable;
* Escalating technical or deployment process issues to the deployment manager;
* Reviewing service delivery as part of the deployment team to ensure that all issues affecting users are addressed and documented;
* Assisting with the administration & decommissioning of the current service and devices;
* Other administrative and 2nd Level Support tasks associated with the deployment and as directed by the deployment manager.
Mobile Phone Technician Key Skills, Knowledge and Experience

* Good understanding of mobile devices including Samsung Android Smartphones.
* Ideally 1yr+ experience of working with smartphones.
* Technical mindset.
* Aptitude for giving both clear verbal and written instructions.
* Ability to record data accurately.
* Energetic & proactive with an excellent customer focus.
* Must hold a full valid UK driving license.

Technologies
Samsung Android, Samsung Knox Mobile Device Management (MDM) and Microsoft Intune Mobile Application Management (MAM).

If you are interested in this role, please contact Andy at Service Care Solutions on 01772 208958 or email andrew.quinney@servicecare.org.uk