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Multi Skill Joiner

  • Job reference: Parm37
  • Location: Manchester, Greater Manchester
  • Job type: All
  • Area of Expertise: Joiners
Closes in:
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Job description: A great opportunity has come up for a Multi Skill Joiner to join one of the biggest Housing Associations in Manchester. Initially this role is a contract until the end of March 2021.
The job purpose is:
*To deliver a wide range of responsive maintenance activities to a diverse customer base
*Ensure and deliver excellent customer service
*Achieve a 'first time fix' through correct diagnosis, multi-trade working and an effective relationship with the supply chain
*Liaise with Customers, the Repairs Field Manager, supply chain colleagues, Customer Services staff and multi-trade workforce
Your key responsibilities will be:
*To undertake the correct diagnosis and method of responsive maintenance to achieve a 'first time fix' and outstanding customer satisfaction
*Contribute to and use the criteria and scope for responsive repairs to maximise use of the available expenditure
*Contribute to and use the relevant mobile working solution for job allocation, data transfer and collection
*To adopt a flexible responsive maintenance service between the core working hours (currently Monday to Friday 8.00am - 6.00pm) and an out of hours' service at all other times
*To provide a high level of customer service at all times, behaving in a respectful, courteous and polite manner to internal and external customers
To be considered for this role, you must have:
*Minimum City & Guilds or NVQ level 3 in Joinery
*Full UK Driving Licence
*At least three years in the built environment, across multi-trades
*Evidence of key competencies specifically in joinery, plumbing, plastering and tiling
*Evidence of delivering first class customer service in responsive maintenance
*Working with the supply chain associated with responsive maintenance
*Working with a multi-disciplined services delivery team (within the built environment)
*Use of full range of Microsoft Office
*Ability to complete tasks in an accurate and timely manner when working under pressure
*Attention to detail
*Good written and verbal communication
*Effective liaison with staff/other stakeholders to give information/find information/resolve problems
*Organisation and ability to time-manage work load
*Able to deliver a high standard of customer service
This is a fantastic opportunity so If you are interested in this role and would like further information, please ask for Paul Armson on 01772 208 967 or email your CV to paul.armson@servicecare.org.uk