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Neighbourhood Enforcement Officer (PT) - Epsom

  • Job reference: LMCROSEPASB
  • Location: Epsom, Surrey
  • Job type: All
  • Area of Expertise: Housing Professionals
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Job description: A housing association based in Epsom are currently recruiting for an experienced part-time Neighbourhood Enforcement Officer on a permanent basis, to provide a proactive service tackling Anti-Social Behaviours (ASB), tenancy fraud and sub-letting.

The Role
The focus of this role is to provide a proactive service tackling Anti-Social Behaviours (ASB), tenancy fraud and sub letting. This includes investigative, enforcement and preventative activities to support tenants to maintain their tenancies in line with their tenancy agreement, taking necessary enforcement action for breaches of tenancy.
This will include the following tasks and responsibilities:
*Lead on the investigation and management of all alleged ASB, sub-letting and tenancy fraud reports in line with policy and procedures using initiative to achieve positive outcomes. Ensuring effective support to both complainants and alleged perpetrators.
*Conduct interviews, take witness statements and initiate and help prepare legal proceedings, including acting as a Court Witness. Working closely with our legal team when required.
*Pursue appropriate legal remedies which will range from injunctions, possession orders, or other legal remedies in conjunction with other agencies e.g. Criminal Behaviour Order (ASB).
*Identifies vulnerabilities that may be a factor in ASB complainants and alleged perpetrators behaviour and provide appropriate support and/or referrals. Effective and sensitive support is also provided to ASB witnesses.
*Ensure close work and referrals with relevant agencies to help residents to be supported and safeguarded.
*Identifies, develops and implement preventative measures and diversionary projects to reduce ASB, tenancy fraud and sub letting. This will include for example working closely with colleagues on scheme improvements and community engagement to deter ASB.
*Maintains and analyses ASB case management data to improve understanding of the nature of ASB and help identify service improvements.
*Maintains knowledge of relevant legislation and good practice and provide relevant briefings to colleagues, senior staff and residents forums.

The Candidate
To be considered for this role, it is essential that you have the following skills and experience:
*Up-to-date knowledge of housing legislation and recent experience of working in a social housing environment.
*Good knowledge and awareness of best practice in the role of Enforcement Officer.
*Understanding of current issues in social housing and Tenancy enforcement.
*Excellent, evidenced customer service skills and a "people" focused approach to service delivery.
*Excellent verbal and written communication skills at all levels.
*A good understanding of the principles of equality and customer care and delivering diverse services that meet customer needs.
*A good standard of computer literacy and ability to use IT packages, contact technology and IT based systems

The Contract
This is a permanent role, working 21 hours per week, offering a salary of £18,807 as well as a car allowance.

How Apply
To apply for this role, please send your CV Lee McMillan at Service Care Solutions via lee . mc millan @ service care . org . uk. You can also call Lee on 01772 208 966 discuss the role in more detail.