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Neighbourhood Housing Manager

  • Job reference: 15287
  • Location: Berkshire
  • Job type: Temporary
  • Area of Expertise: Domestic and Support Services
Job description: I am currently recruiting for a Neighbourhood Housing Officer in the Slough area of Berkshire, this is a full time position working Monday - Friday 9am - 5.30pm

The main purpose of this job is to deliver excellent housing management services to our customers to the highest possible standards ensuring that operational performance is high and continues to improve. To ensure neighbourhood services for a defined group of homes meet resident's expectations and that residents have opportunities to influence service delivery.

1.To provide a comprehensive housing management service within a specified geographic area to our customers and neighbourhoods dealing with breaches of tenancy/leaseholder agreements, estate management/monitoring, rent arrears management, anti-social behaviour, caretaking and delivery of communal services and tenancy support visits.

2.Deliver against an agreed improvement plan for the assigned area in consultation with residents and help deliver the corporate objectives. The plan should reflect the needs of the area with reference to the profile of residents and the physical characteristics.

3.Ensure the housing management and environmental services provided to residents are coordinated and of an excellent standard and conform to relevant statutory requirements and best practice.

4.Deliver housing services that are inclusive and accessible to our vulnerable customers

5.Ensure that all complaints, incidents of ASB and harassment are investigated and dealt with in accordance with Slough policies and procedures

6.Identify opportunities for service improvements and make recommendations to the Area Housing Manager/Head of Housing Management. Ensure changes are introduced and implemented effectively and efficiently in the area.

7.Support a variety of inclusive and effective customer involvement opportunities in the area linked to the national customer influencing strategy.

8.Ensure residents have the opportunity to influence and shape policies, service delivery, standards and scrutinise performance.

9.Support Slough strategy in the local area and contribute to wider improvement projects as requested by the Area Housing Manager/Head of Housing Management.

10.Ensure compliance with, and promotion of Slough Health & Safety Management and policies, and ensure housing management equality and diversity services embrace this.

11.Monitor budgets for which you are responsible within timescales and ensure expenditure is in accordance with budget, procedures and levels of delegated authority and audit requirements and take action when discrepancies occur.