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Neighbourhood Housing Officer

  • Job reference: ASR015
  • Location: Lambeth, London
  • Job type: Temporary
  • Area of Expertise: Homeless and Housing Options
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Job description: Job Title: Neighbourhood Housing Officer
Location: Lambeth
Contract: 3+ Months
Hours: 35 a week

A Local Authority in London are looking for an experienced Neighbourhood Housing Officer to join them who will deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities.

The Role
The successful candidate will be expected to;

*Deliver key housing management services to a high standard, ensuring that activities are delivered on time.

*Provide assistance, advice and information to residents on the full range of tenancy and estate management services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met.

*Update management information systems and databases with, for example, data relating to customer profiling, tenancy audits, estate inspections, anti-social behaviour and moving home applications.

*Conduct tenancy checks and investigate tenancy fraud.

*Provide specific advice and support both in person, via telephone, email and on estates; on areas relating to housing i.e. tenancy agreements, repairs, housing/tenancy support.

*To act as a regular and visible presence on estates, taking action to make sure estates are safe and well maintained and provide advice, information and reports on any housing management matter.

The Candidate
To be considered for this role you must;
*Have an understanding of the issues of housing, estate management, health and safety and how these impact on the well-being of residents and the responsibilities of landlords.

*Have knowledge of current legislation relevant to housing, tenancy and leasehold management and safety and estate management.

*Have experience in a similar role.

To apply for this role please send your CV to Ashlee . Ryan @ ServiceCare .org .uk (Remove the spaces) or give me a ring on 0 1 7 7 2 2 0 8 9 6 6.