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Neighbourhood Officer

  • Job reference: 17856
  • Location: March, Cambridgeshire
  • Job type: Temporary
  • Area of Expertise: Housing Professionals
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Job description: Neighbourhood Officer, Cambridge
A large housing association are recruiting for a Neighbourhood Officer to cover a patch in March in Cambridgeshire, to provide Generic housing management, dealing with matters of tenancy, ASB, voids, lets and repairs..

The Role
The focus of this role is to be the lead local contact for a geographical patch ensuring decisions at a local level are focussed on the customer and core service delivery.
This will also require you to lead on delivery of an effective and compliant housing service incorporating all matters of tenancy letting, tenancy management and enforcement
-Lead on patch and property inspections to ensure they are well maintained and managed, present a safe and secure environment for residents and visitors, and are in line with neighbourhood management policy
-Deliver an end to end anti -social behaviour investigation and resolution service for customers and other stakeholders, leading on building and maintaining positive and effective partnerships with other bodies and agencies
-Represent the Association in court, litigation, tribunal or other proceedings
-Achieve timely turnaround of empty properties within key KPI targets Lead on ensuring all properties are re-let promptly ensuring all sign ups and post tenancy contact are completed to achieve customer satisfaction targets and upper quartile re let performance
-Work collaboratively with the Sales and Marketing and Development teams to ensure a high quality seamless service delivery to all customers moving in to new homes
-Be responsible for maintaining strong void property turnaround KPI's working with colleagues from allocations and income teams to minimise void and income loss

The Candidate
Previous Generic Housing Officer experience is required to apply for this vacancy. To be successful within this role you will require strong working knowledge of law and best practice as it relates to the provision of housing services, including safeguarding and be able to ensure that all activities are within budgetary constraints, including estate service charges, and regularly monitor expenditure drawing any over spend to the attention of the Regional Service Charge team

The Contract
This is a three month, full time contract.

Why work with Service Care Solutions?
-A specialist, dedicated Social Housing consultant offering single point of contact
-An exclusive range of Social Housing vacancies across the UK
-Provider of Housing staff to over 200 local authorities and 100 Housing Associations.
-DBS disclosures provided via fast track online services free of charge.
-£250 referral bonus if you refer a successful candidate and they complete a probationary period

How to Apply:
To apply for this position, please send your CV directly to lee.mcmillan@servicecare.org.uk.
You can also chat to Lee about the role on 01772 208 966 or via LinkedIn… https://www.linkedin.com/in/lee-mcmillan-b3a735b0/